Aktuelle Jobs im Zusammenhang mit Customer Service and SAP Key User Team Lead - Hamburg, Hamburg - Pfannenberg Group Holding
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Hamburg, Hamburg, Deutschland Pfannenberg Group Holding VollzeitIhre AufgabenAls Gruppenleiter Customer Service und Global SAP Key User sind Sie verantwortlich für die Führung, Weiterentwicklung und Coaching eines Teams von 7 Mitarbeiter/innen. Sie gestalten die Sales Prozess Projekte und begleiten die laufende SAP S/4Hana-Einführung im Bereich Sales. Die Betreuung und Optimierung der SAP Sales Module und Prozesse ist...
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Customer Service and SAP Key User Team Lead
vor 2 Monaten
We are seeking a highly skilled and experienced Group Leader to join our Customer Service team at Pfannenberg Group Holding. As a Group Leader, you will be responsible for leading a team of 7 employees and providing guidance, development, and coaching to ensure their success.
Key Responsibilities- Team Leadership: Lead and manage a team of customer service representatives, providing guidance, support, and coaching to ensure their success.
- Sales Process Projects: Provide creative leadership for sales process projects, ensuring they are completed on time and within budget.
- SAP S/4Hana Implementation: Support the implementation of SAP S/4Hana in the sales department, ensuring a smooth transition and minimal disruption to business operations.
- SAP Sales Module Management: Manage and optimize the SAP sales modules and processes, ensuring they are efficient and effective.
- Key User Support: Provide support and training to local SAP key users, ensuring they have the necessary skills and knowledge to perform their duties.
- Communication and Collaboration: Act as a liaison between the sales department and IT organization/SAP project team, ensuring effective communication and collaboration.
- Customer Service Operations: Ensure the smooth operation of customer service processes, identifying areas for improvement and implementing changes as needed.
- Process Improvement: Continuously develop and implement process improvements to increase efficiency and effectiveness.
- Team Collaboration: Collaborate closely with the sales team, providing support and guidance as needed.
- Education: Completed commercial education or degree in business administration, economics, or a related field.
- Experience: Several years of experience in sales and leadership roles, with a proven track record of success.
- SAP Key User Experience: Experience working with SAP systems, with a strong understanding of key user roles and responsibilities.
- Business Acumen: Strong business acumen, with the ability to analyze complex business problems and develop effective solutions.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Technical Skills: Proficient in MS Office and SAP, with a strong understanding of CRM systems.
- Language Skills: Fluent in German and English, with excellent written and verbal communication skills.
Pfannenberg Group Holding is a leading global company in the field of industrial technology. We offer a dynamic and challenging work environment, with opportunities for professional growth and development.
What We Offer- Unlimited Contract: We offer an unlimited contract, providing stability and security for our employees.
- Competitive Salary: A competitive salary, based on experience and qualifications.
- Flexible Working Hours: Flexible working hours, with the option to work from home.
- 30 Vacation Days: 30 vacation days per year, providing time for rest and relaxation.
- Employee Benefits: A range of employee benefits, including a company pension scheme, job bike scheme, and public transport ticket scheme.
- Structured Onboarding: A structured onboarding process, providing support and guidance during the first six months.
- Challenging and Varied Work: Challenging and varied work, with opportunities for professional growth and development.
- Employee Events: Regular employee events, including summer and Christmas parties, and a football tournament.
- Professional Development: Opportunities for professional development, including internal and external training programs.
- Dynamic and Interesting Work Environment: A dynamic and interesting work environment, with a team of motivated and dedicated colleagues.
