Sales Support Specialist
Vor 6 Tagen
**Job Summary**
The Sales Administration Officer is a key role within the OVHcloud team, responsible for ensuring the efficient handling of sales orders and providing exceptional customer service.
**Key Responsibilities**
• Customer Record Management:
- Create and maintain accurate customer records, including contact details and account information.
- Verify orders and customer information to ensure accuracy.
- Communicate with customers to resolve queries and obtain missing information.
- Maintain and update sales and customer records to ensure data integrity.
• Order Processing:
- Receive and process purchase orders in a timely and accurate manner.
- Save orders in the OVHcloud tools as necessary.
- Issue sales transaction invoices and transmit necessary information to the Billing team.
- Coordinate delivery of external and digital orders to ensure timely and accurate delivery.
- Monitor delivery deadlines and work with the admin-corp team to ensure timely completion.
• Sales Support:
- Provide customers with product information, order status, and delivery status.
- Compile monthly sales reports to track performance and identify areas for improvement.
- Alert sales representatives to urgent issues and provide updates on orders and deliveries.
- Direct customer feedback to relevant internal departments.
- Consolidate and generate information in dashboards to support business decisions.
**Requirements**
• Excellent interpersonal and communication skills.
• Proficiency in cloud-based tools and technologies.
• Sales orientation and customer-centric approach.
• Ability to coordinate multiple stakeholders and projects.
• Strong time management and organizational skills to meet tight deadlines.
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