Customer Service Representative
Vor 7 Tagen
About Our Team
Kreissparkasse Heidenheim is a leading financial institution in our region, with a strong focus on customer service and community involvement.
Job Summary
We are seeking a highly motivated and customer-focused Service Manager to join our team. As a Service Manager, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities
- Provide excellent customer service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
- Handle customer complaints and concerns, escalating issues to senior management as needed.
- Work closely with our sales team to promote our products and services to clients.
- Develop and maintain strong relationships with clients, understanding their needs and preferences.
- Stay up-to-date with industry trends and developments, applying this knowledge to improve our customer service offerings.
Requirements
- High school diploma or equivalent required; degree in business or related field preferred.
- Minimum 2 years of customer service experience, preferably in a banking or financial institution.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
- Strong problem-solving and analytical skills, with the ability to resolve complex issues.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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