Customer Service Representative
Vor 5 Tagen
About Us
Kreissparkasse Heidenheim is a leading financial institution in our business area, with a strong presence in the region. We are committed to providing excellent customer service and creating a positive experience for our clients.
About the Role
We are seeking a highly motivated and customer-focused Service Manager to join our team. As a Service Manager, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service and support.
Key Responsibilities
- Provide excellent customer service and support to our customers, responding to their queries and resolving any issues in a timely and professional manner.
- Support our customers with all their banking needs, including account management and daily banking activities.
- Identify opportunities to improve our customer service and implement changes to enhance the customer experience.
- Work closely with our sales team to promote our products and services to customers.
- Develop and maintain strong relationships with our customers, understanding their needs and preferences.
Requirements
- Relevant qualifications and experience in customer service or a related field.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of banking products and services, with a strong understanding of customer needs and preferences.
- Flexibility to work a variety of shifts, including evenings and weekends.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career development and professional growth.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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