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Customer Service Representative

vor 2 Monaten


Heidenheim an der Brenz, Baden-Württemberg, Deutschland Kreissparkasse Heidenheim Vollzeit

About Us

Kreissparkasse Heidenheim is a leading financial institution in our business area, with a strong presence in the region. We are committed to providing excellent customer service and creating a positive experience for our clients.

About the Role

We are seeking a highly motivated and customer-focused Service Manager to join our team. As a Service Manager, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service and support.

Key Responsibilities

  • Provide excellent customer service and support to our customers, responding to their queries and resolving any issues in a timely and professional manner.
  • Support our customers with all their banking needs, including account management and daily banking activities.
  • Identify opportunities to improve our customer service and implement changes to enhance the customer experience.
  • Work closely with our sales team to promote our products and services to customers.
  • Develop and maintain strong relationships with our customers, understanding their needs and preferences.

Requirements

  • Relevant qualifications and experience in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of banking products and services, with a strong understanding of customer needs and preferences.
  • Flexibility to work a variety of shifts, including evenings and weekends.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.