Customer Service Specialist
vor 2 Wochen
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a BMW Service Advisor at Reisacher. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.
Key Responsibilities
- Provide exceptional customer service and support to customers throughout the service process, from initial contact to vehicle return.
- Actively identify customer needs and requirements, and ensure that these are met through effective communication and problem-solving.
- Ensure customer satisfaction and manage complaints in a professional and timely manner.
- Provide accurate and timely estimates for repairs and maintenance, and ensure that customers are informed of all work to be carried out.
- Work closely with the service team to ensure that all work is completed to the highest standards and that customers are kept informed of progress.
Requirements
- Relevant technical or business qualification, with a strong background in customer service and sales.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and ability to think creatively.
- Flexibility and adaptability, with a willingness to learn and develop new skills.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career development and progression.
- A dynamic and supportive work environment.
- Access to the latest BMW and MINI technology and training.
- A range of employee benefits, including a pension scheme and discounts on BMW and MINI vehicles.
About Us
Reisacher is a leading BMW and MINI dealership, committed to delivering exceptional customer service and providing a wide range of automotive services. We are proud to offer a dynamic and supportive work environment, with opportunities for career development and progression.
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