Customer Service Representative
vor 17 Stunden
At Trimble, we're transforming the logistics industry with innovative solutions. We're seeking a talented Customer Care Specialist to join our team.
About the Role
We're looking for a skilled professional to provide exceptional customer service and support to our clients. As a Customer Care Specialist, you'll be responsible for analyzing and resolving customer inquiries, providing training and guidance, and ensuring seamless communication.
Key Responsibilities
- Provide timely and effective support to customers via phone, email, and chat
- Analyze customer inquiries and provide solutions or escalate to senior team members as needed
- Develop and deliver training programs to enhance customer knowledge and skills
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
- Stay up-to-date with product knowledge and industry trends to provide expert advice to customers
What We Offer
We're committed to creating a diverse and inclusive work environment that values creativity, innovation, and collaboration. As a Customer Care Specialist, you'll enjoy:
- A dynamic and supportive team environment
- Opportunities for professional growth and development
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- A fun and flexible work culture that encourages work-life balance
Requirements
To succeed in this role, you'll need:
- Fluent German, French, and English language skills
- Excellent communication and interpersonal skills
- Proven customer service experience, preferably in a logistics or technology industry
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and problem-solving skills
Why Join Us?
At Trimble, we're passionate about making a positive impact on the logistics industry. We're committed to innovation, diversity, and inclusion, and we're seeking talented professionals who share our values. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
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