Team Lead Customer Support Quality Manager
Vor 7 Tagen
Überblick
Als Team Lead Customer Support Quality Manager bei FitX bist du verantwortlich für die Sicherstellung der Qualitätsstandards im Member Support und Community Management. Du arbeitest eng mit unserem externen Servicecenter zusammen und analysierst Daten aus dem Quality Management, um Optimierungsmaßnahmen zu erarbeiten.
Aufgaben
- Sicherstellung der Qualitätsstandards im Member Support und Community Management
- Arbeit mit unserem externen Servicecenter
- Analyse von Daten aus dem Quality Management
- Erstellung von Reportings und Optimierungsmaßnahmen
Voraussetzungen
- Erfahrung im Qualitätsmanagement (gerne aus dem Kundenservice) oder in einer vergleichbaren Rolle
- Kenntnis in der praktischen Anwendung der DIN EN ISO 9001 Norm
- Begeisterungsfähigkeit um komplexe und theoretische Inhalte zielgruppengerecht zu vermitteln
- Routine in der Arbeit mit Kennzahlen und der Analyse von Arbeitsprozessen
- Organisationstalent für Projektarbeit
Über FitX
FitX ist ein schnell wachsender Fitnessanbieter mit zahlreichen Studios bundesweit. Wir bieten ein vielfältiges Fitnessangebot und unsere eigene Kurswelt classx. Unsere Mission ist es, Fitness zu verändern und unsere Kunden zu begeistern.
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