Customer Support Specialist
vor 4 Wochen
NOVENTI Health SE stands as a prominent entity in the realm of software solutions, financial services, and digital platforms tailored for the European healthcare sector. Our offerings cater to a diverse range of healthcare professionals, including pharmacies, physiotherapy clinics, medical supply outlets, nursing services, and medical practices. With a rich legacy spanning over 120 years and a dedicated workforce of more than 1,900 individuals, we are currently in search of a Customer Support Specialist (m/w/d) for fully remote engagement.
Key Responsibilities:- Address and manage customer inquiries related to the functionality, operation, and configuration of our applications.
- Diagnose issues through strategic questioning or utilize Remote User HelpDesk for effective resolutions.
- Record and monitor identified issues within the ticketing system.
- Facilitate emergency or on-site service requests as necessary.
- Conduct outbound service calls to ensure resolution of complaints and enhance customer satisfaction.
- Completion of commercial training or a degree in a healthcare-related field.
- Previous experience in customer support and familiarity with ticketing systems is advantageous.
- A keen interest in IT, coupled with strong communication skills and a customer-centric approach.
- Ability to remain resilient and exhibit strong problem-solving capabilities.
- Proficient German language skills and logical reasoning abilities.
- Discounted membership for gym facilities.
- An additional personal day off.
- Opportunity for a workation - 15 days of remote work across Europe.
- Company bike leasing with tax advantages.
- Holidays on Christmas Eve and New Year's Eve.
- Collaboration
- Innovation
- Transparency
- Customer Focus
- Dynamism
- Entrepreneurship
- Appreciation
We embrace diversity in all applications - irrespective of gender, nationality, ethnicity, religion, disability, age, sexual orientation, or identity. In compliance with data protection regulations, we only accept online applications.
NOVENTI Group
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