Customer Success Specialist

Vor 5 Tagen

Deutschland Constructor Vollzeit
About Constructor

Constructor is a leading enterprise ecommerce platform that specializes in search and product discovery solutions. Our AI-first approach enables shoppers to find products they want to buy, while our ecommerce teams deliver highly personalized experiences that drive impressive results.

Job Description

We are seeking a skilled Customer Success Specialist to join our technology team. As a key member of our team, you will work closely with data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge and expertise.

Key Responsibilities:
  • Fielding and troubleshooting customer support requests
  • Providing exceptional customer service and support to our clients
  • Collaborating with our technical team to resolve complex issues
  • Developing and maintaining strong relationships with our clients
Requirements:
  • A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting
  • Fluency in German
  • Excellent communication and problem-solving skills
Benefits:
  • Work from home stipend
  • Parental leave for qualified employees
  • A commitment to cultivating a diverse, equitable, and inclusive work environment

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