Intern in Customer Support Operations

vor 4 Wochen


Munich, Bayern, Deutschland Westwing Home & Living Vollzeit

JOIN OUR DYNAMIC TEAM

As a Student Assistant in Customer Care Operations, you will play a vital role in assisting our Customer Care team with their daily tasks and analytical projects. Collaborating closely with experienced team members, you will gain valuable insights into the Customer Care sector and its optimization strategies. This position is limited to 1 year and is based in a vibrant city.

YOUR RESPONSIBILITIES

  • Assist Customer Care Managers with everyday operations
  • Contribute to KPI reporting and performance analysis
  • Identify and help implement optimization opportunities
  • Create informational materials and guidelines for Customer Care Agents

YOUR PROFILE

  • Currently enrolled in a Bachelor's or Master's degree program (minimum 4th semester) in fields such as economics, business, or related areas
  • Proficient in Excel
  • Strong analytical thinking and quick comprehension abilities
  • Self-motivated with a proactive approach to work
  • Excellent time management and organizational skills
  • Strong communication abilities
  • Fluent in English and German; proficiency in additional languages (French, Spanish, Italian, Dutch, Polish) is advantageous

WHY CHOOSE US

At Westwing, we pride ourselves on our exceptional team and shared mission. We offer a range of benefits to enhance your work experience, including:

  • An inspiring, international, and informal work environment that encourages personal growth and career development
  • A unique culture built on trust, support, and collaboration, featuring open communication through regular feedback channels and company-wide meetings
  • Flexible working arrangements, allowing for a mix of remote and in-office work
  • Generous vacation policy and opportunities for temporary remote work
  • A beautiful, centrally located office with a variety of amenities and a welcoming atmosphere
  • Discounts on our products and special offers for family and friends
  • Engaging company events and team-building activities
  • Health and wellness programs, including fitness memberships and mental health support
  • Options for sustainable commuting and childcare support
  • A commitment to social responsibility through initiatives that benefit the community and environment


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