Director of Customer Support Operations
vor 4 Wochen
Join a prominent global electrical manufacturing organization with a workforce exceeding 15,000 individuals across the globe. This company is at the cutting edge of innovation, particularly in the automotive sector, and is in search of a proactive leader to manage their Customer Support Operations.
We are seeking a seasoned and forward-thinking leader to supervise our client's Customer Support Operations, with a specific emphasis on the automotive division. This crucial position is located at their international headquarters, reporting directly to the Head of the Automotive Division.
Key Responsibilities:
- Direct and oversee the Customer Support Operations team, ensuring outstanding service delivery.
- Formulate and execute effective sales and operational planning strategies.
- Manage inside sales and pricing/offer strategies to stimulate business expansion.
- Work closely with field sales, product management, procurement, supply chain management, and planning teams to guarantee smooth operations.
- Promote a customer-focused culture and continuously enhance service processes.
Qualifications:
- Proven leadership experience in a similar capacity within the automotive sector.
- Demonstrated success in sales and operational planning, inside sales, and pricing/offer strategies.
- Excellent interpersonal and communication abilities.
- Capability to collaborate effectively with cross-functional teams.
- Strategic mindset with a strong customer-oriented approach.
- Proficiency in both German and English for effective communication.
We encourage interested candidates to engage in a confidential discussion regarding this opportunity.
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