Director of Customer Support Operations

vor 4 Wochen


Munich, Bayern, Deutschland DSJ Global Vollzeit

Join a prominent global electrical manufacturing organization with a workforce exceeding 15,000 individuals across the globe. This company is at the cutting edge of innovation, particularly in the automotive sector, and is in search of a proactive leader to manage their Customer Support Operations.

We are seeking a seasoned and forward-thinking leader to supervise our client's Customer Support Operations, with a specific emphasis on the automotive division. This crucial position is located at their international headquarters, reporting directly to the Head of the Automotive Division.

Key Responsibilities:

  • Direct and oversee the Customer Support Operations team, ensuring outstanding service delivery.
  • Formulate and execute effective sales and operational planning strategies.
  • Manage inside sales and pricing/offer strategies to stimulate business expansion.
  • Work closely with field sales, product management, procurement, supply chain management, and planning teams to guarantee smooth operations.
  • Promote a customer-focused culture and continuously enhance service processes.

Qualifications:

  • Proven leadership experience in a similar capacity within the automotive sector.
  • Demonstrated success in sales and operational planning, inside sales, and pricing/offer strategies.
  • Excellent interpersonal and communication abilities.
  • Capability to collaborate effectively with cross-functional teams.
  • Strategic mindset with a strong customer-oriented approach.
  • Proficiency in both German and English for effective communication.

We encourage interested candidates to engage in a confidential discussion regarding this opportunity.



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