Customer Service Support Intern
Vor 6 Tagen
Customer Service Support Intern
The Customer Service department is integral to our Supply Chain and Client Relations. As a student intern in this area, you will be essential in managing invoice discrepancies and providing support for our quality assurance processes. Your efforts will be crucial in minimizing outstanding receivables while maintaining exceptional service standards for our clients in the event of any issues.
Key Responsibilities
Leverage your skills to:
- Independently manage invoice discrepancies from clients and assess the validity of these discrepancies
- Create weekly and monthly reports detailing the status of invoice discrepancies and performance against target metrics (KPI's)
- Handle customer complaints autonomously
- Compile weekly and monthly reports on complaint status and performance against target metrics (KPI's)
- Actively participate in process enhancement initiatives
- Assist in the review and dispatch of invoices
- Exhibit strong communication abilities (both verbal and written)
- Be a university student
- Demonstrate strong analytical and problem-solving capabilities
- Maintain a keen attention to detail
- Show numerical proficiency
- Manage multiple tasks effectively
- Possess beneficial ERP knowledge (preferably SAP)
- Have a good command of Microsoft Excel
- Exhibit a willingness to travel up to 10%
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