Customer Support Specialist

vor 4 Wochen

Halle, Sachsen-Anhalt, Deutschland Personal-Placement Friedrich Audersch Vollzeit

Position Overview: We are seeking a dedicated Customer Support Specialist (m/f/d) with a focus on Video Identification.

About the Role: This role involves working with a reputable service center for a financial institution, where you will be part of a dynamic team in a permanent position.

Key Responsibilities:

  • Perform identification processes through video communication for account openings and credit applications.
  • Ensure adherence to legal standards for identification verification.
  • Manage inquiries via chat and video chat platforms.
  • Engage with clients on social media and messaging applications.

Qualifications:

  • A background in a commercial field is preferred.
  • Experience in customer service is a plus.
  • A strong customer-oriented approach is essential.
  • Proficiency in digital communication tools, including internet, email, chat, and video chat.
  • Excellent command of the German language in both written and spoken forms.
  • Flexibility to work in a two-shift system.

What We Offer:

  • Comprehensive training programs.
  • Direct employment with a reputable organization.
  • Employer contributions to savings plans.
  • Subsidies for transportation costs.
  • Support for childcare expenses.
  • Access to various employee discounts.
  • Complimentary beverages.
  • Shift allowances in accordance with company agreements.
  • Annual bonus payments.

We encourage interested candidates to explore this opportunity further.

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