Entry-Level Customer Support Specialist

vor 4 Wochen

Düsseldorf, Nordrhein-Westfalen, Deutschland Oracle Vollzeit

Position Overview: As a vital member of the Support team, your primary responsibility will be to provide exceptional post-sales assistance and solutions to Oracle's clientele, acting as a champion for customer needs. This role entails addressing non-technical customer inquiries through various communication channels, including phone and electronic methods, alongside handling technical queries related to our Electronic Support Services.

Key Responsibilities:

  • Serve as the main point of contact for customers, facilitating strong relationships with the Support team.
  • Assist in resolving post-sales non-technical inquiries and technical questions regarding our services.
  • Provide guidance and solutions for a diverse range of customer issues, ensuring timely resolution.
  • Maintain effective communication with customers throughout the support process, ensuring they are informed of progress.
  • Log and manage support requests, ensuring detailed records are maintained for future reference.
  • Collaborate with internal teams to enhance customer service and support processes.

Qualifications:

  • Previous experience in the hospitality industry is preferred.
  • Fluency in both German and English, with strong written and verbal communication skills.
  • A proactive approach to learning, with a willingness to utilize self-learning tools and resources.
  • Strong computer skills and a keen interest in IT are essential.
  • Flexibility to work in shifts, including weekends and holidays, is required.
  • Experience with Opera and Suite8 software is advantageous.
  • Ability to multitask and perform under pressure while maintaining high accuracy.
  • Strong analytical and problem-solving skills.

Essential Skills:

  • Customer-focused mindset with the ability to empathize and deliver exceptional service.
  • Excellent listening skills and the ability to remain calm in challenging situations.
  • Strong verbal communication skills, with the ability to convey information clearly.
  • Detail-oriented and methodical in approach, ensuring accuracy in all tasks.
  • Team player with good interpersonal skills, capable of working collaboratively.

Company Commitment: At Oracle, we celebrate diversity and are committed to creating an inclusive workplace where all individuals can thrive. We encourage candidates from all backgrounds to apply, including those with disabilities.

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