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Entry-Level Customer Support Specialist

vor 3 Monaten

Düsseldorf, Nordrhein-Westfalen, Deutschland Oracle Vollzeit

Position Overview:

As a vital member of the Support organization, your primary objective is to provide exceptional post-sales assistance and solutions to Oracle's customer base, acting as a strong advocate for their needs. This role encompasses addressing non-technical customer inquiries through various communication channels, including phone and electronic means, as well as offering technical guidance related to our Electronic Support Services.

Key Responsibilities:

  • Serve as a primary contact for customers, facilitating relationships with the Support team.
  • Address and resolve non-technical inquiries and technical questions related to our services.
  • Provide timely and effective solutions, ensuring customer satisfaction.
  • Assist internal Oracle staff with diverse customer situations and escalated issues.
  • Maintain accurate records of customer interactions and support requests.
  • Deliver first-class support to hospitality clients globally, ensuring high levels of customer satisfaction.

Qualifications:

  • Prior experience in the hospitality sector is preferred.
  • Fluency in both German and English, both written and spoken, is essential.
  • A willingness to learn and adapt is crucial, as extensive on-the-job training will be provided.
  • Strong computer skills and a keen interest in IT are necessary.
  • Availability to work shifts, including weekends and holidays, is required.
  • Experience with Opera and Suite8 systems is advantageous.
  • Ability to work under pressure and manage multiple tasks effectively.
  • Strong analytical and problem-solving skills.

Essential Skills:

  • Ability to deliver accurate work promptly.
  • Customer-focused mindset with a strong ability to empathize with clients.
  • Excellent listening skills and the ability to remain calm during incidents.
  • Strong verbal communication skills, ensuring clarity and understanding.
  • Enthusiastic approach to delivering exceptional service.
  • Attention to detail and accuracy in all tasks.
  • Methodical and articulate in your approach.
  • Strong interpersonal skills and ability to work collaboratively in teams.

Desirable Experience:

  • Experience in a similar support role.
  • Familiarity with call logging applications.
  • Hotel reception experience is a plus.
  • Basic understanding of networking concepts.
  • Quick learner with the ability to become productive swiftly.

Core Competencies:

  • Willingness to exceed job expectations to achieve positive outcomes.
  • Open to challenging traditional methods and embracing new ideas.
  • Utilize superior skills to produce high-quality work.
  • Maintain professionalism and honesty in all interactions.
  • Identify collaboration opportunities to enhance client service.

Responsibilities:

  • Provide support for PMS and related products to our customer base.
  • Log and manage support requests from external customers efficiently.
  • Analyze and troubleshoot customer issues, aiming for first-level resolution.
  • Update the call logging system with detailed incident information.
  • Monitor support requests through to resolution, maintaining customer communication.
  • Perform additional duties as reasonably requested by management.

At Oracle, we celebrate diversity and believe that innovation stems from inclusion. We are committed to creating a workplace where all individuals can thrive and contribute their unique perspectives.