Entry-Level Customer Support Specialist

vor 4 Wochen

Düsseldorf, Nordrhein-Westfalen, Deutschland Oracle Vollzeit

Position Overview:

As a vital member of the Support organization, your primary responsibility will be to provide post-sales assistance and solutions to our esteemed customer base while advocating for their needs. This role involves addressing non-technical customer inquiries through various communication channels, including phone and electronic means, as well as offering guidance on technical questions related to our Electronic Support Services.

Key Responsibilities:

  • Serve as a primary contact for customers, facilitating relationships with the Support team.
  • Assist internal Oracle employees by providing insights on diverse customer situations.
  • Resolve post-sales non-technical inquiries and technical questions regarding our services.
  • Engage in problem-solving with guidance to understand and apply company policies.
  • Maintain high levels of customer satisfaction while adhering to service guidelines.

Requirements:

  • Prior experience in the hospitality sector is preferred.
  • Fluency in both German and English, both written and spoken.
  • A strong willingness to learn, with extensive on-the-job training provided.
  • Proficient computer skills or a keen interest in IT.
  • Availability to work in shifts, including weekends and holidays.
  • Experience with Opera and Suite8 is advantageous.
  • Ability to work effectively under pressure and manage multiple tasks.
  • Strong analytical and problem-solving skills.

Essential Skills:

  • Quick turnaround of tasks while maintaining accuracy.
  • Customer-focused with the ability to empathize and deliver exceptional service.
  • Excellent listening skills and the ability to remain calm during incidents.
  • Strong verbal communication skills, ensuring clarity and understanding.
  • Enthusiastic about providing first-class service.
  • Attention to detail and accuracy in all tasks.
  • Articulate and methodical in approach.
  • Good interpersonal skills and a team player.

Desirable Experience:

  • Experience in a similar support role.
  • Familiarity with call logging applications.
  • Understanding of hotel operations is a plus.
  • Basic knowledge of networking concepts.
  • Ability to learn quickly and become productive.

Company Values:

  • Go beyond job descriptions to achieve excellent results.
  • Challenge traditional thinking and embrace new ideas.
  • Utilize superior skills to produce work we can all be proud of.
  • Maintain professionalism and honesty with colleagues and clients.
  • Collaborate with other teams to enhance client service.

Responsibilities:

  • Provide support for PMS and related products to our customer base.
  • Log and manage support requests from external customers promptly.
  • Analyze, troubleshoot, and resolve customer issues effectively.
  • Update the call logging system with detailed incident information.
  • Maintain communication with customers throughout the incident process.
  • Perform additional duties as reasonably requested by management.

At Oracle, we celebrate diversity and believe that innovation begins with inclusion. We are committed to creating a workplace where all individuals can thrive and contribute their best work.

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