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Technical Solutions Specialist
vor 2 Monaten
Job Summary:
Excelerate is seeking a highly skilled and motivated Technical Solutions Specialist to join our team in Munich. As a Technical Solutions Specialist, you will be the face of our company on customer sites, providing exceptional technical support and services to our clients.
Key Responsibilities:
- Provide technical support and services to customers on-site, ensuring high-quality solutions tailored to their needs.
- Confidently handle sensitive and critical IT situations, including server installations, configurations, and repairs.
- Navigate complex technical discussions and collaborate with internal teams for ongoing learning and development in IT systems support.
- Take the lead in advancing technical discussions and provide expert advice to customers.
- Embrace on-call duties and weekend services as part of the role.
Requirements:
- Break Fix experience is essential.
- Basic German (A2/B1 minimum) and English (Conversational) language skills are required.
- A valid Driving Licence in Germany is mandatory.
- Hardware expertise in ProLiant Server, Synergy, StoreOnce, SimpliVity, 3PAR, MSL, Nutanix, Apollo, SuperdomeFlex is necessary.
- Knowledge in OneView and Windows is also required.
- You must be service-oriented and always keep an eye on the customer and their concerns.
- You should also think outside the box when it comes to generating new business opportunities.
About Excelerate:
Excelerate is a European local delivery platform providing field technical services, including infrastructure technical support, field maintenance, installations, networking support, and professional services. We are committed to delivering highly customized and flexible solutions tailored to individual customer needs.
