Help Desk Professional

vor 3 Wochen

Berlin, Berlin, Deutschland Teufel Vollzeit

About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Teufel. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities

  • Provide technical support to employees via phone, email, and in-person
  • Manage and maintain user accounts, resources, and access rights
  • Install, configure, and maintain client hardware and peripherals
  • Install, configure, and maintain client software (operating system, office software, specialized applications)
  • Analyze, classify, and process incoming requests in our ticketing system
  • Support our admin team with administration, monitoring, and error analysis
  • Maintain and update our IT knowledge base and provide training to our users

Requirements

  • Completed IT training (e.g. system integration) or equivalent qualification
  • Strong knowledge of Windows and Linux operating systems
  • Experience and knowledge in Microsoft 365 (including Azure AD, Intune) network and mobile device administration
  • Fluent German and English language skills
  • Strong knowledge of network, firewalls, and virtualization is an asset

What We Offer

  • A long-term employment contract with 30 days of annual leave and an additional day off for your birthday, as well as up to 2 days for social engagement
  • Flexible working hours for a good work-life balance
  • Attractive benefits such as public transportation reimbursement, bike-to-work scheme, diverse sports options, mental health initiatives, and discounts on our Teufel products
  • A modern workplace in an excellent location
  • A friendly team with a shared passion for exceptional sound
  • The dynamic atmosphere of a startup combined with the long-term experience of a successful mid-sized company
  • In-house development engineered in Berlin

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