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Group Sales Specialist

vor 2 Monaten


Eschborn, Hessen, Deutschland Marriott International Vollzeit
Job Summary

The Luxury Group Sales Specialist will support the Global Luxury Account Directors and serve as a point of contact between customers, Global Account Directors, and Hotels. In this role, the Luxury Group Sales Specialist will utilize sales techniques to maximize revenue and build customer loyalty. The incumbent will contribute to the overall group revenue target via owning accounts and converting business through applying strategic account management.

Key Responsibilities
  • Provide support to Global Account Directors, Group Sales, and Director, Global Luxury Sales, based in Germany via inputting all leads in SFA, follow up with hotels and clients where necessary for updates, and record all information obtained in Empower & SFA.
  • For assigned projects managed by the Luxury Group Sales Specialist, provide proactive full project management.
  • Maintain telephonic and face-to-face relationships with each account's key group buyers/intermediaries who impact the accounts' buying process.
  • Evaluate, qualify, and respond to leads in a professional and timely manner. Majority of communication will be via telephone and email. All communication is to be recorded in SFA & Empower, including follow-up details from hotels and customers.
  • Assist in coordinating travel opportunities, including tradeshows, industry roadshows, sales appointments, and familiarization trips.
  • Admin support for the MILUX EMEA team when required.
  • Represent the luxury portfolio in interactions.
  • Develop and maintain respectful working relationships at all levels of the organization and with property-based Sales Managers, while working within the hierarchy to ensure results and goals are achieved.
  • Knowledge of top accounts by markets.
  • Support efforts to identify Development Accounts.
  • Manage special projects to support the Director, Global Luxury Sales, when applicable.
  • Develop and demonstrate understanding and knowledge of key Group hotels and destinations.
  • Educate travel agencies on luxury product & programs available.
Requirements
  • Maintain strong relationships with property sales teams, including Sales Managers and Sales Coordinators.
  • Assist with scheduling and preparing for customer presentations to accounts based upon customer needs.
  • Proactively facilitate communication with the customer base and hotels.
  • Communicate with clients to gain a full understanding of the decision-making process, including history, key decision factors, timeline, and decision hierarchy.
  • Maintain strong and collaborative working relationships with all members of the Global Sales Offices.
  • Promote positive relations with customers and employees.
Preferred Qualifications
  • 4-year degree from an accredited university or equivalent required in process.
  • Strong project management and organizational skills.
  • Good written and verbal communication skills.
  • Ability to maintain positive relationships with customers (both internal and external).
  • Working knowledge of Outlook and Salesforce preferred.
  • Sales skills with strong and ethical sales principles and processes.
  • Ability to perform job function with minimal supervision, even under pressure and as a cohesive team member.
  • Ability to be a clear thinker, analyze, and resolve problems while exercising good judgment.
  • Ability to remain calm and courteous with difficult and demanding situations.
  • Ability to prioritize, organize work assignments, and follow-up.
  • Ability to ensure security and confidentiality of customer and company information.
  • Ability to enforce the company's quality procedures.
  • Maintain a high level of knowledge in reference to the luxury segment.
  • Maintain complete knowledge of and comply with all GSO policies and procedures.
  • Ensure that processes meet luxury standards in terms of consistency and standardization.
  • Ability to manage electronic real-time communication channels.
  • Work effectively in a team environment.
  • English and German speaking.
  • Strong communication skills, written and oral.
  • Proficient in basic computer skills.
  • Familiarity with Sales/Marketing tools.
  • Hotel sales experience.
  • Business Development Skills.
  • Strong administration skills.