Group Sales Specialist
vor 1 Tag
The Group Sales Specialist will support the Global Luxury Account Directors- Group Sales and serve as a point of contact between customers, Global Account Director and Hotels. In this role, the Group Sales Specialist will utilize sales techniques to maximize revenue and build customer loyalty. The incumbent will contribute to the overall group revenue target via owning accounts and converting business through applying strategic account management.
Key Responsibilities- Provide support to Global Account Director, Group sales and Director, Global Luxury Sales, based Germany via inputting all leads in SFA, follow up with hotels and clients where necessary for updates and record all information obtained in Empower & SFA.
- For assigned projects managed by Group Specialist, Luxury Group, provide proactive full project management.
- Maintain telephonic and face to face relationship with each accounts' key group buyers/intermediaries who impact the accounts' buying process.
- Evaluate, qualify and respond to leads in a professional and timely manner. Majority of communication will be via telephone and email. All communication is to be recorded in SFA & Empower including follow up details from the hotels and customers.
- Assist in coordinating travel opportunities including Tradeshows, industry roadshows, sales appointments, familiarization trips
- Admin support for whole MILUX EMEA team when required
- All of the cross-charging / billing OFBs
- Represent the luxury portfolio in interactions
- Develop and maintain respectful working relationship at all levels of the organization and with property based Sales Managers, while working within the hierarchy to ensure results and goals are achieved.
- Knowledge of top accounts by markets
- Support efforts to identify Development Accounts
- Manage special projects to support Director Global Luxury Sales when applicable
- Develop and demonstrate understanding and knowledge of key Group hotels and destinations
- Educate travel agencies on luxury product & programs available
- 4-year degree from an accredited university or equivalent required in process
- Strong project management and organizational skills
- Good written and verbal communication skills
- Ability to maintain positive relationships with customers (both internal and external)
- Working knowledge of Outlook and Salesforce preferred
- Sales skills with strong and ethical sales principles and processes
- Ability to perform job function with minimal supervision, even under pressure and as a cohesive team member
- Ability to be a clear thinker, analyze and resolve problems while exercising good judgment
- Ability to remain calm and courteous with difficult and demanding situations
- Ability to prioritize, organize work assignments and follow-up
- Ability to ensure security and confidentiality of customer and company information
- Ability to enforce the company's quality procedures
- Maintain high level of knowledge in reference to luxury segment
- Maintain complete knowledge of and comply with all GSO policies and procedures
- Ensure that processes meet luxury standards in terms of consistency and standardization
- Ability to manage electronic real time communication channels
- Work effectively in a team environment
- English and German speaking
- Strong communication skills, written and oral
- Proficient in basic computer skills
- Familiarity with Sales/Marketing tools
- Hotel sales experience
- Business Development Skills
- Strong administration skills
This role will be located in Frankfurt, Germany. English and German language required.
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