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Customer Experience Specialist

vor 3 Monaten


Hamburg, Hamburg, Deutschland Grand Elysée Hamburg Vollzeit

Customer Experience Specialist (m/w/d)

Grand Elysée Hamburg Jobportal Berufserfahrung Hotelberufe Das Grand Elysée Hamburg ist das größte 5-Sterne-Privathotel Deutschlands. Angetrieben von unserer Liebe zum Detail und der Begeisterung unserer Gäste, schaffen wir Tag für Tag ein unvergessliches Hotelerlebnis – mit exquisiter Gastronomie, hervorragendem Service und vor allem mit Freundlichkeit aus Leidenschaft.

Werden Sie Teil der einzigartigen Hotelwelt des Grand Elysée Hamburg und lernen Sie die Vielfalt unserer Arbeitswelt kennen.

Ihre Mission:

In unserer Hotellobby sind Sie ein kompetenter Ansprechpartner für unsere Gäste.
Außerdem übernehmen Sie unter anderem folgende Aufgaben: Individuelle Betreuung, Begrüßung und Koordination der VIP's und Stammgäste Pflege von Gästekarteien Bearbeitung und Beantwortung von Gästekommentaren Schriftliches und telefonisches Beschwerdemanagement

Das zeichnet Sie aus:

Sie haben Ihre Ausbildung in der gehobenen Hotellerie erfolgreich abgeschlossen und nach Möglichkeit bereits Erfahrungen am Empfang oder im Guest Relation Bereich gesammelt. Sie suchen nach einer neuen Herausforderung, in der Sie gemeinsam mit einem hochmotivierten und dynamischen Team anspruchsvolle, internationale Gäste betreuen. Darüber hinaus bringen Sie folgende Kompetenzen mit: Flexibilität Kommunikationsstärke Organisationsvermögen Freundliche und verbindliche Persönlichkeit Eigenverantwortliches und selbständiges Arbeiten Teamgeist Weiterbildungsbereitschaft Sehr gute Deutsch- und Englischkenntnisse Sehr gute EDV-Kenntnisse Opera Kenntnisse von Vorteil, jedoch keine Voraussetzung

Gründe, um ein Elysianer zu werden:

Übertarifliche Bezahlung Steuerfreie Sonn- und Feiertagszuschläge Unbefristete Arbeitsverträge Flexible Arbeitszeitmodelle Zuschuss zur HVV- Karte Mitarbeiterkonditionen für Firmenfitness Mitarbeiterrabatte Mitarbeiterübernachtung bei Preferred Hotels & Resorts Betriebskindergarten Arbeitsplatz in zentraler, verkehrsgünstiger Citylage Umfangreiches Weiterbildungsangebot mit internen und externen Schulungen Individuelle Förderung und Entwicklungsmöglichkeiten im Unternehmen und in der Block Gruppe Gesunde und ausgewogene Verpflegung im Mitarbeiterrestaurant; am Arbeitstag kostenfrei Betriebliche Altersvorsorge Sozialleistungen wie Zuschüsse zu Vermögenswirksamen Leistungen Neugierig geworden?

Dann freuen wir uns auf Ihre aussagekräftige Bewerbung unter Angabe des frühestmöglichen Eintrittsdatums und natürlich auf ein persönliches Kennenlernen

Bewerbungen bitte ausschließlich online.

Mina Lehmann Director of Human Resources