Customer Support Specialist

vor 3 Stunden

Essen, Nordrhein-Westfalen, Deutschland Zoho Corporation B.V. Vollzeit
About the Role

We are seeking a highly motivated and customer-focused Customer Support Engineer to join our European team at Zoho Corporation B.V. As a key member of our support team, you will be responsible for providing exceptional support to our customers in the European market.

Key Responsibilities
  • Product Expertise: Learn and master Zoho's suite of SaaS products to become a product expert.
  • Customer Support: Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
  • Collaboration: Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
  • Record Keeping: Maintain accurate and detailed records of customer interactions and resolutions.
  • Documentation: Contribute to the creation and improvement of support documentation.
Requirements
  • Language Proficiency: Full professional proficiency in English and German Language (both written and verbal).
  • Software Knowledge: Basic understanding of software programs; prior experience with SaaS products is an advantage.
  • Adaptability: Ability to learn quickly and adapt to evolving product features.
  • Problem-Solving: Excellent problem-solving and analytical skills.
  • Work Environment: Comfortable working in an office environment.
Benefits
  • Competitive Salary: Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
  • Training and Development: Continuous training and professional development opportunities.
  • Supportive Team: Supportive and inclusive team and colleagues.
  • Coaching and Mentoring: Participation in coaching and mentoring schemes.
  • Benefits Package: Statutory Health Insurance, Statutory Pension plan, MacBook, mobile and paid SIM, Company provided Lunch, Permanent Contract, A vibrant international environment, Reimbursement of approved business expense, Opportunity to work with a global team and contribute to the growth of a leading technology company.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that the successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

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