Customer Service Representative

vor 2 Wochen

Dessau, Sachsen-Anhalt, Deutschland regiocom Customer Care SE Vollzeit
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Energy. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Respond to customer inquiries and resolve issues related to energy contracts, tariffs, and billing.
  • Provide accurate and timely information to customers regarding energy supply and services.
  • Support customers with online portal usage and take complaints or issues related to energy supply.
  • Act as a service partner and provide a positive experience for customers.
  • Advise customers on existing contracts and provide guidance on new opportunities.
Requirements
  • Excellent communication and interpersonal skills.
  • Strong knowledge of German language (C1 level) and proficiency in Microsoft Office applications.
  • Ability to work independently and as part of a team.
  • Previous experience in a customer-facing role or a related field.
Benefits
  • Secure employment with a fixed-term contract.
  • Competitive salary of €2,130 per month (full-time).
  • Flexible working hours (4 days a week possible).
  • Additional attendance allowance of €0.50 per hour.
  • Guaranteed planning security with a 4-week advance schedule.
  • Other benefits, including job ticket, events, and professional health management.

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