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Customer Service Representative

vor 2 Monaten


Dessau, Sachsen-Anhalt, Deutschland regiocom Customer Care SE Vollzeit
Customer Service Opportunity in the Energy Sector

We are seeking a dedicated and detail-oriented individual to join our Customer Service team at regiocom Customer Care SE. As a key member of our team, you will be responsible for:

  • Responding to customer inquiries regarding contracts, tariffs, and invoices in a timely and professional manner
  • Providing assistance with queries about electricity and gas connections, ensuring accurate and efficient resolution
  • Offering online portal support and troubleshooting to customers, ensuring seamless experience
  • Delivering exceptional service to ensure customer satisfaction and loyalty
  • Advising customers on existing contracts and potential sales opportunities, driving business growth

To succeed in this role, you should possess:

  • Excellent communication skills, both written and verbal
  • Proficiency in German (C1 Level) and computer applications, with ability to learn new systems quickly
  • Ability to work independently with strong attention to detail and organizational skills
  • Background in a commercial field or a talent for communication, with a passion for delivering exceptional customer service

As a valued member of our team, you will enjoy:

  • Stable job security with a permanent contract, providing long-term career prospects
  • Competitive salary and the option for a 4-day work week, promoting work-life balance
  • Additional attendance pay and a structured scheduling system, ensuring fair compensation and flexibility
  • Various perks such as a job ticket, company events, and health management, enhancing overall well-being

We are committed to providing a supportive and inclusive work environment, where you can grow and develop your skills. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.