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    Berlin, Berlin, Deutschland Adjust Vollzeit

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  • Senior Technical Account Manager

    vor 3 Wochen

    Berlin, Berlin, Deutschland Element Vollzeit

    About ElementElement is a global company with a strategic focus on the German public sector. We develop a secure, sovereign, and interoperable communications platform, primarily for government, defence, and public sector organizations.We are a for-profit company committed to open source. Our platform, Element, is built on top of the open protocol Matrix,...

Technical Account Manager

vor 2 Monaten

Berlin, Berlin, Deutschland Adjust Vollzeit

About Adjust

Adjust is a leading provider of measurement and analytics solutions for the app marketing industry. Our powerful suite of tools helps companies measure and grow their apps across platforms, from mobile to CTV and beyond.

The Role

We are seeking a highly skilled Technical Account Manager to join our EMEA team. As a Technical Account Manager, you will be responsible for delivering exceptional customer experiences, retaining clients, and ensuring they are satisfied with our product.

Key Responsibilities

  • Technical contact for clients within Adjust
  • Support clients on using the Adjust product and resolve technical challenges
  • Provide regular check-in calls with clients and enable their decision-making
  • Collaborate across functions, including Engineering, Customer Success, and Product
  • Troubleshoot and investigate issues using internal and external tooling
  • Evaluate complex technical issues and provide ideas for optimization and improvement

Requirements

  • Knowledge of how to manage client expectations
  • Willingness to travel (when relevant)
  • Problem-solving skills and enthusiasm for tackling challenging questions
  • Excellent written and spoken communication skills in English and Russian
  • Knowledge of AdTech, MarTech, MMPs, or similar companies within the SaaS industry
  • Validated ability to independently acquire and apply technical knowledge
  • Experience working with terminal and data extraction, transformation, and manipulation tools
  • Experience using communication, productivity, and collaboration apps like Salesforce, JIRA, Confluence, Asana, etc.
  • Understanding of apps, mobile app SDKs, and mobile tech solutions

Preferred Qualifications

  • App development experience, publishing apps to stores, working with SDKs, etc.
  • Development experience, experience in building scripts and tooling (Python, Javascript, CSS, HTML, etc.)

About the Team

Our Client Services team is a high-performing team that handles client services and partner integrations with speed and efficiency. We're a diverse team with a strong focus on transparency, feedback, and fun.

What We Offer

  • Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader
  • International, diverse teams with a strong focus on transparency, feedback, and fun
  • Education opportunities for ongoing professional development and continuous learning
  • Company onboarding program where you'll learn the ins-and-outs of our product with your fellow newbies
  • Flexible workplace policy, allowing you to work either from home or our office space
  • Generous vacation policy with flexible vacation days
  • Childcare program (Berlin only), paid parental leave
  • Additional private health insurance
  • Company Pension Plan with 40% employer contribution
  • English & German classes to enhance your collaboration with global colleagues and friends
  • Discounted Gym Membership with Urban Sports Club
  • Free annual BVG transportation ticket
  • Wellbeing support with qualified therapists
  • WFH program with remote online events (Coffee chats, team events, games, etc.)
  • Relocation package and visa assistance for you and your family