Technical Account Manager

vor 1 Monat

Berlin, Berlin, Deutschland Adjust Vollzeit
Join Our Team as a Technical Account Manager

At Adjust, we're a forward-thinking leader in the ad-tech industry, and we're looking for a talented Technical Account Manager to join our EMEA team. As a key member of our Client Services team, you'll be responsible for delivering exceptional customer experiences, retaining clients, and ensuring they're satisfied with our product.

Key Responsibilities:
  • Technical contact for clients within Adjust
  • Support clients on using the Adjust product and resolve technical challenges
  • Provide regular check-in calls with clients and enable their decision-making
  • Collaborate across functions, including Engineering, Customer Success, and Product
  • Troubleshoot and investigate issues using internal and external tooling
  • Evaluate complex technical issues and provide ideas for optimization and improvement
Requirements:
  • Knowledge of managing client expectations
  • Willingness to travel (when relevant)
  • Problem-solving skills and enthusiasm for tackling challenging questions
  • Excellent written and spoken communication skills in English and French
  • Knowledge of AdTech, MarTech, MMPs, or similar companies within the SaaS industry
  • Validated ability to independently acquire and apply technical knowledge
  • Experience working with terminal and data extraction, transformation, and manipulation tools
  • Experience using communication, productivity, and collaboration apps like Salesforce, JIRA, Confluence, Asana, etc.
  • Understanding of apps, mobile app SDKs, and mobile tech solutions
Perks and Benefits:
  • Opportunity to make an impact on the ad-tech industry
  • International, diverse teams with a strong focus on transparency, feedback, and fun
  • Education opportunities for ongoing professional development and continuous learning
  • Company onboarding program for new hires
  • Flexible workplace policy with remote work options
  • Generous vacation policy with flexible vacation days
  • Childcare program (Berlin only), paid parental leave
  • Additional private health insurance
  • Company Pension Plan with 40% employer contribution
  • English and German classes for enhanced collaboration
  • Discounted Gym Membership with Urban Sports Club
  • Free annual BVG transportation ticket
  • Wellbeing support with qualified therapists
  • Relocation package and visa assistance for you and your family

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