Technical Account Manager

vor 2 Wochen

Berlin, Berlin, Deutschland Talon GmbH Vollzeit
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Talon GmbH. As a Technical Account Manager, you will be responsible for owning and managing a book of assigned customers, including Enterprises, with a focus on the customers API usage, ensuring retention, growth and overall customer satisfaction.

You will work closely with Customer Success Managers and our Engineering team to provide great client service, troubleshoot repeat technical issues and drive issue escalation and problem elimination. Additionally, you will be responsible for finding new technology partners and integration possibilities, managing customer expectations and leading them to customer satisfaction.

Key Responsibilities:

  • Own and manage a book of assigned customers, including Enterprises
  • Work closely with Customer Success Managers and our Engineering team
  • Troubleshoot repeat technical issues and drive issue escalation and problem elimination
  • Find new technology partners and integration possibilities
  • Manage customer expectations and lead them to customer satisfaction

Requirements:

  • Previous experience working as a Technical Account Manager, Integrations consultant or other related role
  • Experience with full ownership of complex API integrations for assigned accounts
  • Ability to successfully handle Enterprise accounts
  • Proven experience with SaaS based products
  • High level of problem-solving attitude in a troubleshooting environment
  • Ability to explain complex topics in easily understood and concise language
  • Excellent customer focus with a polite, patient, caring, calm and always professional demeanor

What We Offer:

  • Great in-house industry knowledge and experience
  • Complex and scalable product in a niche market
  • Learning budget and LinkedIn Learning
  • 30 vacation days
  • In-house German language courses
  • Discounted Urban Sports Club membership and BVG ticket
  • Work-Dog-Balance, your best friend is more than welcome
  • Mental health support with Nilo.health

Why You Should Work for Us:

  • The right attitude: modern methods and a diverse, creative workspace with an open and international culture
  • Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies
  • Healthy Growth: Growing our company means growing everyone in the team
  • A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
  • High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees

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