Technical Account Manager

vor 1 Woche

Berlin, Berlin, Deutschland Talon GmbH Vollzeit

About the Team

Talon GmbH's international team of 15 Technical Account Managers is spread across the world, including EMEA, US, and APAC. Our team is dedicated to providing seamless client onboarding and bug-less integration. We work closely with Customer Success Managers and the development team to act as consultants to all parties involved in the client onboarding journey.

Our team's strength lies in our constant support for each other and our constant strive to dig deeper into problem-solving. We are looking for a colleague who shares these qualities.

About the Role

As a Technical Account Manager at Talon GmbH, you will take ownership of the integration process of our API-driven platform with our clients' ecosystem. You will troubleshoot repeat technical issues and drive issue escalation and problem elimination. You will own and manage a book of assigned customers, including Enterprises, with a focus on the customers' API usage, ensuring retention, growth, and overall customer satisfaction.

You will work together with Customer Success Managers and our Engineering team towards providing great client service. You will find new technology partners and integration possibilities. You will manage customer expectations and lead them to customer satisfaction. You will design Customer Onboarding processes.

What We Need You to Bring to the Table

  • Previous experience working as a Technical Account Manager, Integrations consultant, or other related role
  • Experience with full ownership of complex API integrations for assigned accounts
  • Ability to successfully handle Enterprise accounts, which would make you eligible for an Enterprise Technical Account Manager role
  • Proven experience with SaaS-based products
  • High level of problem-solving attitude in a troubleshooting environment
  • Ability to explain complex topics in easily understood and concise language, to both technical and non-technical professionals
  • Excellent customer focus with a polite, patient, caring, calm, and always professional demeanor
  • High focus on data-driven decision making

What We Offer

  • Great in-house industry knowledge and experience
  • Complex and scalable product in a niche market
  • Learning budget and LinkedIn Learning
  • 30 vacation days
  • In-house German language courses
  • Discounted Urban Sports Club membership and BVG ticket
  • Work-Dog-Balance, your best friend is more than welcome
  • Mental health support with Nilo.health

Why You Should Work for Us

  • The right attitude: modern methods and a diverse, creative workspace with an open and international culture
  • Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
  • Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
  • A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
  • High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees

We are an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer, we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

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