Service Business Manager

vor 4 Wochen


Darmstadt, Hessen, Deutschland Instron Vollzeit
Job Summary

We are seeking a highly skilled and experienced Service Business Manager to join our team at Instron. As a key member of our management team, you will be responsible for driving the growth and profitability of our service business in Germany.

Key Responsibilities
  • Team Management: Lead and manage a high-performing team of service professionals, providing guidance, support, and development opportunities to ensure they meet their business objectives.
  • Key Account Management: Develop and maintain strong relationships with our key accounts, understanding their needs and requirements, and identifying opportunities to grow our service business.
  • Business Development: Identify and pursue new business opportunities, developing and executing strategies to penetrate competitor accounts and recover previous customers.
  • Financial Management: Manage the IPS Germany P&L, ensuring the achievement of service revenue and margin targets in line with our long-range plan.
  • Customer Satisfaction: Provide timely response and support to our customers, ensuring high levels of satisfaction and loyalty.
Requirements
  • Qualifications: Degree-level or equivalent qualification in Engineering, and full clean German driving license.
  • Experience: Previous experience in a similar role, managing teams driven by objectives and financial targets, with a successful track record of selling profitable and sustainable service products.
  • Skills: Excellent communication and leadership skills, with the ability to prioritize tasks and balance competing stakeholder needs.
Working Conditions
  • Travel: Up to 60% travel will be required for this role, with a variety of office and factory environments.
  • Work Environment: Limited physical discomfort due to temperature, noise, dust, etc.

We offer a competitive compensation and benefits package, and the opportunity to join a high-performance team where you can have a significant impact. Instron is an equal opportunity employer.



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