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Service Business Manager

vor 2 Monaten


Darmstadt, Hessen, Deutschland Instron Vollzeit
Job Description

As a Service Business Manager at Instron, you will be responsible for driving the growth and profitability of our service business in Germany. This role requires a strong understanding of our customers' needs and a proven track record of developing and executing business strategies to meet those needs.

Key Responsibilities
  • Key Account Management
    • Develop and maintain strong relationships with our key accounts, understanding their needs and requirements.
    • Identify opportunities to grow our service business with these accounts.
  • Service Business Development
    • Develop and execute business strategies to drive growth and profitability of our service business in Germany.
    • Identify and pursue new business opportunities with existing and new customers.
  • Team Leadership
    • Lead and manage a team of service professionals to ensure they have the skills and resources needed to meet their business objectives.
    • Develop and implement training programs to improve team performance.
  • Financial Management
    • Manage the IPS Germany P&L, including inventory and forecasting, to ensure achievement of service revenue and margin targets.
    • Develop and manage budgets to ensure efficient use of resources.
  • Customer Experience
    • Ensure that our customers receive exceptional service and support.
    • Identify opportunities to improve customer satisfaction and loyalty.
Requirements
  • Qualifications
    • Degree level or equivalent qualification in Engineering.
    • Full clean German driving license.
  • Experience
    • Previous experience in a similar role, managing teams driven by objectives and financial targets.
    • Good financial understanding and experience managing budgets and full P&L.
    • A successful track record of selling profitable and sustainable service products.
  • Skills
    • Exceptional communication and leadership skills.
    • Ability to prioritize and manage multiple tasks and projects.
    • Strong analytical and problem-solving skills.
Working Conditions
  • Role will be office and field based. (Up to 60% travel will be a requirement of this role)
  • A variety of office and factory environments with limited physical discomfort due to temperature, noise, dust etc.