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Customer Service Representative

vor 2 Monaten


Bayreuth, Bayern, Deutschland CYBEX GMBH Vollzeit

About the Role:

We are seeking a highly organized and customer-focused individual to join our team at CYBEX GMBH as a Customer Service Representative. In this role, you will be responsible for:

  • Coordinating deliveries and resolving logistics issues to ensure timely and efficient order processing.
  • Providing exceptional customer service to key accounts, distribution partners, and customers, responding to their inquiries and resolving any issues in a professional and courteous manner.
  • Supporting the accounts payable and finance department with administrative tasks and data entry.
  • Assisting in the testing and implementation of new processes and systems, including SAP.
  • Handling special payment terms and liaising with the bank to ensure smooth transactions.
  • Preparing and analyzing CRM reports to identify trends and areas for improvement.
  • Defining country-specific payment and export terms to ensure compliance with regulations.
  • Managing special shipping requests and coordinating with logistics providers.

About You:

We are looking for a candidate with:

  • A commercial apprenticeship or similar education.
  • Up to 3 years of working experience in a similar position, preferably in a customer-facing role.
  • Strong communication and interpersonal skills, with the ability to respond sensitively and skillfully to customer needs.
  • Excellent English and German language skills, with the ability to communicate effectively with customers and colleagues.
  • Proficiency in MS Office, with experience in SAP/ERP systems a plus.

What We Offer:

CYBEX GMBH offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.