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Customer Service Representative

vor 2 Monaten


Bayreuth, Bayern, Deutschland CYBEX GMBH Vollzeit

About the Role:

CYBEX GMBH is seeking a highly skilled and organized Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Process customer orders in a timely and accurate manner
  • Coordinate with logistics teams to ensure smooth delivery of products
  • Support the accounts payable and finance department with administrative tasks
  • Act as the primary point of contact for customers, key accounts, and distribution partners
  • Perform various administrative and organizational tasks to maintain a high level of efficiency
  • Handle customer complaints and resolve issues in a professional and timely manner
  • Assist with after-sales complaints and provide solutions to customers

    Requirements:

    • College or commercial education
    • Relevant work experience as an office administrator
    • Knowledge of customer service principles and practices
    • Experience in export
    • Proficiency in MS Office
    • SAP/ERP knowledge is an asset
    • Excellent communication skills
    • Strong English and German language skills

    What We Offer:

    CYBEX GMBH offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.