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Customer Service Representative

vor 2 Monaten


Bayreuth, Bayern, Deutschland CYBEX GMBH Vollzeit

About the Role:

CYBEX GMBH is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Process customer orders and resolve any issues in a timely and professional manner.
  • Collaborate with the logistics team to ensure smooth delivery of products and resolve any delivery-related issues.
  • Support the accounts payable and finance department with administrative tasks and data entry.
  • Act as the primary point of contact for customers, key accounts, and distribution partners, providing timely and effective communication.
  • Perform administrative and organizational tasks to ensure the smooth operation of the customer service department.
  • Handle customer complaints and resolve issues in a fair and professional manner.
  • Assist with after-sales support and resolve any customer concerns.

    Requirements:

    • College or commercial education with a focus on customer service or a related field.
    • Relevant work experience as an office administrator or in a customer-facing role.
    • Knowledge of customer service principles and practices, including conflict resolution and communication skills.
    • Experience in export and international trade.
    • Proficiency in MS Office, with advanced skills in Excel and Word.
    • SAP/ERP knowledge is an asset.
    • Excellent written and verbal communication skills in English and German.