Customer Service Manager
vor 1 Tag
Job Summary
We are seeking a highly motivated and experienced Customer Service Manager to join our team at tesa. As a key member of our organization, you will be responsible for leading our customer service team and ensuring the smooth execution of day-to-day operations.
Key Responsibilities
- Take over the functional lead for the customer service team to ensure efficient execution of day-to-day operations
- Act as the initial point of escalation for assigned customer representatives and sales teams
- Monitor process performance and support the customer support manager to define corrective actions to maintain high customer satisfaction
- Coordinate local implementation of regional harmonization and digitalization initiatives in close collaboration with local key users
- Drive change processes related to new processes/tools implementation and ensure a positive customer and employee experience
- Coordinate regular communication with other departments such as marketing, sales, supply chain, accounting, and others
- Support the customer support manager to gather data on customer complaints, concerns, and product returns and analyze for root and recurring causes
- Support in planning and organizing training for customer representatives to improve customer service skills in close collaboration with local key users
- Participate in international projects on a need basis
Requirements
- University degree or equivalent knowledge in the field of business administration, supply chain management, or related studies
- 3+ years of relevant professional experience in an international, matrix-organized company
- Experience in customer service or other direct customer-facing roles
- Team player with ability to connect to different parts of the organization
- Passionate to walk the change and comfortable in dealing with ambiguity
- Desire to challenge the status quo and take purposeful actions to transform towards the future needs
- High digital affinity and passion to work with digitalized systems and processes
- Good SAP SD, CRM, Esker, and MS Office user skills
- Very good written and spoken English skills (C1 level or higher)
- Very good written and spoken German skills (C1 level or higher)
- Motivated to collaborate in an international environment, with the willingness to occasionally travel
-
Customer Service Manager
Vor 7 Tagen
Norderstedt, Schleswig-Holstein, Deutschland tesa VollzeitJob SummaryWe are seeking a highly motivated and experienced Customer Service Manager to join our team at tesa. As a key member of our organization, you will be responsible for leading our customer service team and ensuring the smooth execution of day-to-day operations.Key ResponsibilitiesTake over the functional lead for the customer service team to ensure...
-
Customer Service Manager
Vor 7 Tagen
Norderstedt, Schleswig-Holstein, Deutschland tesa VollzeitJob SummaryWe are seeking a highly motivated and experienced Customer Service Manager to join our team at tesa. As a key member of our organization, you will be responsible for leading our customer service team and ensuring the smooth execution of day-to-day operations.Key ResponsibilitiesTake over the functional lead for the customer service team to ensure...
-
Customer Service Representative
vor 3 Wochen
Norderstedt, Schleswig-Holstein, Deutschland REWE VollzeitAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate at REWE. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring accurate inventory management.Key Responsibilities:Provide excellent...
-
Customer Service Representative
vor 3 Wochen
Norderstedt, Schleswig-Holstein, Deutschland REWE VollzeitAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate at REWE. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring accurate inventory management.Key Responsibilities:Provide excellent...
-
Sales / Customer Service Representative
vor 3 Wochen
Norderstedt, Schleswig-Holstein, Deutschland tesa VollzeitJob Summary We are seeking a highly skilled and experienced professional to join our team as a Sales / Customer Service Representative. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient execution of day-to-day operations. Key Responsibilities Take on a functional lead role to oversee the team's performance...
-
Sales / Customer Service Representative
vor 3 Wochen
Norderstedt, Schleswig-Holstein, Deutschland tesa VollzeitJob Summary We are seeking a highly skilled and experienced professional to join our team as a Sales / Customer Service Representative. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient execution of day-to-day operations. Key Responsibilities Take on a functional lead role to oversee the team's performance...
-
Sales / Customer Service Representative
vor 3 Wochen
Norderstedt, Schleswig-Holstein, Deutschland tesa VollzeitJob Summary We are seeking a highly skilled and experienced professional to join our team as a Sales / Customer Service Representative. As a key member of our organization, you will be responsible for leading the functional lead for the team, ensuring smooth and efficient execution of day-to-day operations. Key Responsibilities Act as the initial point of...
-
Sales / Customer Service Representative
vor 2 Wochen
Norderstedt, Schleswig-Holstein, Deutschland tesa VollzeitJob Summary We are seeking a highly skilled and experienced professional to join our team as a Sales / Customer Service Representative. As a key member of our organization, you will be responsible for leading the functional lead for the team, ensuring smooth and efficient execution of day-to-day operations. Key Responsibilities Act as the initial point of...
-
Fashion Store Manager
vor 3 Wochen
Norderstedt, Schleswig-Holstein, Deutschland JACK & JONES VollzeitAbout Us:JACK & JONES is a leading fashion retailer with a strong presence in Europe. We are committed to delivering exceptional customer experiences and creating a unique shopping environment that sets us apart from the competition.Job Summary:We are seeking a highly motivated and experienced Shop Manager to join our team at our Norderstedt Herold Center...
-
Fashion Store Manager
vor 3 Wochen
Norderstedt, Schleswig-Holstein, Deutschland JACK & JONES VollzeitAbout Us:JACK & JONES is a leading fashion retailer with a strong presence in Europe. We are committed to delivering exceptional customer experiences and creating a unique shopping environment that sets us apart from the competition.Job Summary:We are seeking a highly motivated and experienced Shop Manager to join our team at our Norderstedt Herold Center...
-
Sales / Customer Service Representative
vor 3 Wochen
Norderstedt, Schleswig-Holstein, Deutschland tesa VollzeitAbout the Role We are seeking a highly skilled and experienced professional to join our team at tesa as a Sales / Customer Service Representative. As a key member of our sales team, you will be responsible for developing and implementing application-systems for automated adhesive tape applications. Key Responsibilities Develop and implement...
-
Customer Service Representative
vor 2 Wochen
Norderstedt, Schleswig-Holstein, Deutschland PENNY VollzeitAbout PENNYPENNY is a leading retail company that operates over 2,140 stores across Germany, employing over 30,000 people. As a part of the REWE Group, we prioritize a safe and fair work environment, allowing our employees to grow professionally and personally.Job ResponsibilitiesCustomer Service: Provide excellent customer service by maintaining a clean and...
-
Customer Service Representative
vor 2 Wochen
Norderstedt, Schleswig-Holstein, Deutschland PENNY VollzeitAbout PENNYPENNY is a leading retail company that operates over 2,140 stores across Germany, employing over 30,000 people. As a part of the REWE Group, we prioritize a safe and fair work environment, allowing our employees to grow professionally and personally.Job ResponsibilitiesCustomer Service: Provide excellent customer service by maintaining a clean and...
-
Sales / Customer Service Representative
vor 3 Wochen
Norderstedt, Schleswig-Holstein, Deutschland tesa VollzeitAbout the Role We are seeking a highly skilled and experienced Sales / Customer Service Representative to join our team at tesa. As a key member of our sales team, you will be responsible for developing and implementing application-systems for automated adhesive tape applications. Key Responsibilities Develop and implement application-systems for automated...
-
Customer Service Representative
vor 3 Wochen
Norderstedt, Schleswig-Holstein, Deutschland PENNY VollzeitAbout PENNYPENNY is a leading retail company that operates over 2,140 stores across Germany, employing over 30,000 people. As a part of the REWE Group, we prioritize a safe and fair work environment, allowing our employees to grow professionally and personally.Job ResponsibilitiesCustomer Service: Provide excellent customer service by maintaining a clean and...
-
Customer Service Representative
vor 3 Wochen
Norderstedt, Schleswig-Holstein, Deutschland PENNY VollzeitAbout PENNYPENNY is a leading retail company that operates over 2,140 stores across Germany, employing over 30,000 people. As a part of the REWE Group, we prioritize a safe and fair work environment, allowing our employees to grow professionally and personally.Job ResponsibilitiesCustomer Service: Provide excellent customer service by maintaining a clean and...
-
IT Service Manager
vor 2 Wochen
Norderstedt, Schleswig-Holstein, Deutschland innobis VollzeitAbout the RoleWe are seeking an experienced IT Service Manager to join our team at innobis AG. As a key member of our IT department, you will be responsible for managing our application management processes and ensuring the highest level of service delivery to our customers.Key ResponsibilitiesManage and maintain our application management processes to...
-
IT Service Manager
vor 2 Wochen
Norderstedt, Schleswig-Holstein, Deutschland innobis VollzeitAbout the RoleWe are seeking an experienced IT Service Manager to join our team at innobis AG. As a key member of our IT department, you will be responsible for managing our application management processes and ensuring the highest level of service delivery to our customers.Key ResponsibilitiesManage and maintain our application management processes to...
-
Sales and Customer Service Representative
vor 2 Wochen
Norderstedt, Schleswig-Holstein, Deutschland tesa VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Sales and Customer Service Representative. As a key member of our EMEA sales team, you will be responsible for managing and developing assigned accounts, driving business growth, and ensuring customer satisfaction.Key ResponsibilitiesManage and develop assigned...
-
Sales and Customer Service Representative
vor 2 Wochen
Norderstedt, Schleswig-Holstein, Deutschland tesa VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Sales and Customer Service Representative. As a key member of our EMEA sales team, you will be responsible for managing and developing assigned accounts, driving business growth, and ensuring customer satisfaction.Key ResponsibilitiesManage and develop assigned...
