Aktuelle Jobs im Zusammenhang mit Customer Service Manager - Norderstedt, Schleswig-Holstein - tesa
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Norderstedt, Schleswig-Holstein, Deutschland tesa VollzeitJob DescriptionJob SummaryWe are seeking a highly motivated and experienced professional to join our team as a Customer Service Team Lead. In this role, you will be responsible for leading our customer service team and ensuring the smooth execution of day-to-day operations.Key ResponsibilitiesLead the customer service team to ensure excellent customer...
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Norderstedt, Schleswig-Holstein, Deutschland tesa VollzeitJob SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at tesa. As a key member of our customer-facing team, you will be responsible for ensuring the smooth and efficient execution of day-to-day operations.Key ResponsibilitiesTake on a functional lead role for the team, overseeing the execution of day-to-day...
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Norderstedt, Schleswig-Holstein, Deutschland tesa VollzeitJob SummaryWe are seeking a highly skilled Customer Service Team Lead to join our team at tesa. The successful candidate will be responsible for leading the functional team, ensuring smooth and efficient execution of day-to-day operations, and acting as the initial point of escalation for assigned Customer Representatives and Sales.Key ResponsibilitiesTake...
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Customer Service Manager
vor 2 Monaten
Job Summary
We are seeking a highly motivated and experienced Customer Service Manager to join our team at tesa. As a key member of our organization, you will be responsible for leading our customer service team and ensuring the smooth execution of day-to-day operations.
Key Responsibilities
- Take over the functional lead for the customer service team to ensure efficient execution of day-to-day operations
- Act as the initial point of escalation for assigned customer representatives and sales teams
- Monitor process performance and support the customer support manager to define corrective actions to maintain high customer satisfaction
- Coordinate local implementation of regional harmonization and digitalization initiatives in close collaboration with local key users
- Drive change processes related to new processes/tools implementation and ensure a positive customer and employee experience
- Coordinate regular communication with other departments such as marketing, sales, supply chain, accounting, and others
- Support the customer support manager to gather data on customer complaints, concerns, and product returns and analyze for root and recurring causes
- Support in planning and organizing training for customer representatives to improve customer service skills in close collaboration with local key users
- Participate in international projects on a need basis
Requirements
- University degree or equivalent knowledge in the field of business administration, supply chain management, or related studies
- 3+ years of relevant professional experience in an international, matrix-organized company
- Experience in customer service or other direct customer-facing roles
- Team player with ability to connect to different parts of the organization
- Passionate to walk the change and comfortable in dealing with ambiguity
- Desire to challenge the status quo and take purposeful actions to transform towards the future needs
- High digital affinity and passion to work with digitalized systems and processes
- Good SAP SD, CRM, Esker, and MS Office (Word, Excel, Outlook) user skills
- Very good written and spoken English skills (C1 level or higher)
- Very good written and spoken German skills (C1 level or higher)
- Motivated to collaborate in an international environment, with the willingness to occasionally travel
