Customer Service Project Manager
Vor 4 Tagen
At PAYBACK GmbH, we are seeking a highly skilled Customer Service Project Manager to join our team. As a key member of our customer service department, you will be responsible for managing international service providers and enhancing the customer experience through independent project management.
Key Responsibilities:
- Manage international service providers and act as a technical contact person for our customer service providers
- Independently take on projects to improve the customer experience
- Interface between service providers and internal departments
- Analyze call center metrics and conduct volume planning
- Stay up-to-date on data protection, quality analyses, and fraud topics
- Optimize systems and processes to reduce lead times and costs
- Analyze customer contact reasons and develop customer-friendly solutions
Requirements:
- Ability to familiarize yourself with processes and technical systems in customer service
- Experience in managing service providers, ideally in customer service
- Customer focus, quality, and a service-oriented mindset
- Strong analytical skills and numerical understanding, along with excellent knowledge of the MS Office suite
- Independent and structured approach to work
- Fluent communication in German and English
- Degree in business administration or comparable qualification
What We Offer:
- Grow like a Pro: Continue learning through individual professional development and grow with us to shape our future together
- Tasty Breaks: Enjoy our ESSZIMMER, a short visit to Italy – also for vegetarians and vegans
- Do it your way: In-house KINDERZIMMER, flexible working hours, 30 vacation days, and up to 2 days working from home per week
- Move it, move it: Our bonus program for your well-being – have fun in our 24/7 TURNHALLE and enjoy our goodies for your body and mind during our health weeks
- Get Together: Meet and spend leisure time with colleagues – in our SPIELZIMMER, at a Coffee Date, be part of our popular Social Days, ski events, and seasonal highlights
- Easy Going: Coming to the office is not only fun, but also affordable – we cover the costs of your "Deutschland-Ticket"
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