Project Manager Customer Service Lead

vor 4 Wochen

Munich, Bayern, Deutschland PAYBACK GmbH Vollzeit

At PAYBACK GmbH, we're looking for a skilled Project Manager Customer Service to join our team. As a key member of our customer service team, you'll be responsible for managing international service providers and enhancing the customer experience through independent project management.

Your Key Responsibilities:

  • Manage international service providers as a technical contact person
  • Take on projects independently to improve customer service
  • Act as an interface between service providers and internal departments
  • Analyze call center metrics and create reports
  • Conduct volume planning and optimize systems and processes
  • Develop customer-friendly solutions based on customer contact analysis

Your Profile:

  • Familiarize yourself with customer service processes and technical systems
  • Experience in managing service providers, ideally in customer service
  • Customer focus, quality, and a service-oriented mindset
  • Strong analytical skills and numerical understanding, along with excellent MS Office skills
  • Independent and structured approach to work
  • Fluent communication in German and English
  • Degree in business administration or comparable qualification

Our Offer:

  • Grow with us through individual professional development
  • Tasty breaks and flexible working hours
  • 30 vacation days and up to 2 days working from home per week
  • Bonus program for well-being and health weeks
  • Meet and spend leisure time with colleagues
  • Coming to the office is not only fun, but also affordable

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