Customer Service Project Manager
vor 4 Wochen
At PAYBACK GmbH, we are seeking a highly skilled Customer Service Project Manager to join our team. As a key member of our customer service department, you will be responsible for managing international service providers and enhancing the customer experience through independent project management.
Key Responsibilities:
- Manage international service providers and act as a technical contact person for our customer service providers
- Independently take on projects to improve the customer experience
- Interface between service providers and internal departments
- Analyze call center metrics and conduct volume planning
- Stay up-to-date on data protection, quality analyses, and fraud topics
- Optimize systems and processes to reduce lead times and costs
- Analyze customer contact reasons and develop customer-friendly solutions
Requirements:
- Ability to familiarize yourself with customer service processes and technical systems
- Experience in managing service providers, ideally in customer service
- Customer focus, quality, and a service-oriented mindset
- Strong analytical skills and numerical understanding, along with excellent MS Office skills
- Independent and structured approach to work
- Fluent communication in German and English
- Degree in business administration or comparable qualification
What We Offer:
- Continued learning through individual professional development
- Tasty breaks and flexible working hours
- 30 vacation days and up to 2 days working from home per week
- Bonus program for well-being
- Meet and spend leisure time with colleagues
- Coming to the office is not only fun, but also affordable
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