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Head of Marketplace Operations
vor 2 Monaten
About the Role:
We are seeking a highly experienced and results-driven leader to join our team as the Head of Marketplace Operations. As a key member of our leadership team, you will be responsible for driving the operational excellence and strategic growth of our grocery and Q-commerce offerings across APAC, Turkey, and Europe.
Key Responsibilities:
Strategic Leadership: Develop and execute the operational strategy for groceries and Q-commerce in APAC, Turkey, and Europe, aligned with global objectives. Lead the expansion and scaling of operations across the markets.
Operational Excellence: Oversee and optimize the entire integrations, and inventory management, including in-store operations, POS/ERP integrations, content, and last-mile delivery, to ensure cost-efficiency, speed, and quality. Implement best practices and drive continuous improvement initiatives.
Market Improvements: Identify operations improvement opportunities in key markets, develop go-to-market strategies, and lead the launch of new products across the regions. Build and manage strategic relationships with local stakeholders.
Team Leadership: Lead, mentor, and develop a high-performing team of operations managers and professionals across multiple countries. Foster a culture of collaboration, accountability, and innovation.
Performance Management: Monitor and analyze key performance indicators (KPIs) to ensure the success of regional operations. Drive data-driven decision-making and implement corrective actions to address performance gaps.
Cross-functional Collaboration: Work closely with the global product, technology, and operations teams to ensure operational alignment with product launches, campaigns, and customer experience initiatives.
Risk Management: Identify and mitigate operational risks, ensuring business continuity and compliance with local regulations. Advise and develop contingency plans to address potential disruptions.
Customer Experience: Ensure the highest customer satisfaction standards by delivering reliable, fast, and convenient grocery and Q-commerce services. Continuously seek feedback and innovate to enhance the customer journey.
Requirements:
Experience: 8+ years of experience in operations management, focusing on groceries, retail, or e-commerce. Proven track record in scaling operations across multiple markets, particularly in APAC and Europe.
Leadership: Strong leadership skills with experience managing large, diverse teams across different regions. Ability to inspire and motivate teams to achieve ambitious goals.
Analytical Skills: Exceptional analytical and problem-solving skills, with the ability to leverage data to drive decision-making and operational improvements.
Tech-Savvy: Familiarity with technology platforms and tools used in Q-commerce, such as inventory management software, retailers systems, and data analytics tools.
Strategic Vision: Ability to think strategically and execute operational plans that align with business goals.
Cross-Cultural Competence: Deep understanding of the APAC and European markets, with the ability to navigate different cultural and business environments effectively.
Communication: Excellent communication and presentation skills, with the ability to influence stakeholders at all levels of the organization.
Agility: Ability to thrive in a fast-paced, dynamic environment with a strong sense of urgency and adaptability.
Education: Bachelor's degree in Business, Operations Management, engineering, or a related field. MBA or advanced degree preferred.
