Customer Success Manager
Vor 2 Tagen
At project44, we're revolutionizing the way the world moves and is connected through trade and global supply chains. As a Customer Success Manager, you'll play a pivotal role in ensuring our customers achieve maximum value from our services.
Key Responsibilities:
- Develop and execute strategies to drive customer adoption and growth
- Partner with customers to gather feedback and advocate for their needs with internal teams
- Stay up-to-date on industry trends and emerging technologies to drive innovation and improvement
- Collaborate with cross-functional teams to prioritize product requests and drive business growth
- Monitor customer health and risk, developing and executing success plans as needed
- Facilitate Executive Business Reviews and proactively manage multiple accounts to ensure customer success
- Identify opportunities for upsell and cross-sell with sales and account management teams
Requirements & Preferred Skills:
- At least 7 years of experience working with enterprise customers in Customer Success, Account Management, Sales Engineering, or Consulting
- Strong knowledge of supply chain, logistics, and EDI
- Excellent verbal and written communication skills, with fluency in English and German
- Ability to present to executive leadership and large groups of people
- Strong organizational skills and sense of urgency to meet deadlines
- Highly customer-oriented attitude and ability to work in a fast-paced environment
About project44:
project44 is an equal opportunity employer committed to creating a diverse, equitable, and inclusive organization where all team members can bring their authentic selves to work every day. We're building a company that every one of us is proud to work for, and our journey of becoming a more diverse, equitable, and inclusive organization is shaped through the actions of our leadership, global teams, and individual team members.
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