Lead Guest Services Coordinator
vor 4 Wochen
Position Summary: The Senior Guest Services Agent plays a crucial role within Latham's Workplace Experience (WE) team. This position is essential for the effective implementation of daily operations in both virtual and physical office settings. Utilizing a customer interaction system, the Senior Guest Services Agent ensures exceptional service and support for clients, attorneys, paralegals, and staff.
Key Responsibilities:
- Designing and curating workplace experiences that make clients feel valued and engaged.
- Delivering personalized customer service to all visitors and guests.
- Collaborating with team members to ensure shared ownership of departmental tasks.
- Facilitating cross-departmental communication to direct inquiries to the appropriate resources.
- Acting as a liaison for the WE team in local offices to manage various requests and provide essential information.
- Supporting reservation and visitor management across all offices and initiating proactive outreach programs for client benefit.
Qualifications:
- Proficient communication skills in both German and English, with strong written and verbal capabilities.
- Exceptional customer service aptitude, with a commitment to exceeding client expectations.
- Ability to assess situations independently and take initiative.
Experience:
- Relevant experience in workplace environments, reception, technology, hospitality, or inbound customer service.
- Administrative background with familiarity in professional services.
- Understanding of health and safety standards and regulations.
Benefits: Successful candidates will receive a competitive compensation package, including performance-based bonuses. Eligible employees can access a comprehensive benefits program, which features:
- Pension plan
- Travel and meal allowances
- Disability and life insurance
- Professional development opportunities
- Wellness initiatives, including mental health services and well-being events
- Sports training and courses
- And more
Diversity Commitment: Latham & Watkins is dedicated to fostering diversity, equal opportunity, and sustainability. Our workforce is enriched by a diverse mix of backgrounds, cultures, and perspectives, contributing to our strength as a leading law firm.
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