Lead Guest Services Coordinator

vor 4 Wochen


Frankfurt am Main, Hessen, Deutschland Latham & Watkins LLP Vollzeit
Company Overview: Latham & Watkins LLP is a premier global law firm recognized for its commitment to excellence and innovation. Our firm thrives on the dedication to recruit and nurture the most talented individuals, fostering a collaborative environment that prioritizes high-quality service and respect.

Position Summary: The Senior Guest Services Agent plays a crucial role within Latham's Workplace Experience (WE) team. This position is essential for the effective implementation of daily operations in both virtual and physical office settings. Utilizing a customer interaction system, the Senior Guest Services Agent ensures exceptional service and support for clients, attorneys, paralegals, and staff.

Key Responsibilities:
  • Designing and curating workplace experiences that make clients feel valued and engaged.
  • Delivering personalized customer service to all visitors and guests.
  • Collaborating with team members to ensure shared ownership of departmental tasks.
  • Facilitating cross-departmental communication to direct inquiries to the appropriate resources.
  • Acting as a liaison for the WE team in local offices to manage various requests and provide essential information.
  • Supporting reservation and visitor management across all offices and initiating proactive outreach programs for client benefit.

Qualifications:
  • Proficient communication skills in both German and English, with strong written and verbal capabilities.
  • Exceptional customer service aptitude, with a commitment to exceeding client expectations.
  • Ability to assess situations independently and take initiative.

Experience:
  • Relevant experience in workplace environments, reception, technology, hospitality, or inbound customer service.
  • Administrative background with familiarity in professional services.
  • Understanding of health and safety standards and regulations.

Benefits: Successful candidates will receive a competitive compensation package, including performance-based bonuses. Eligible employees can access a comprehensive benefits program, which features:
  • Pension plan
  • Travel and meal allowances
  • Disability and life insurance
  • Professional development opportunities
  • Wellness initiatives, including mental health services and well-being events
  • Sports training and courses
  • And more

Diversity Commitment: Latham & Watkins is dedicated to fostering diversity, equal opportunity, and sustainability. Our workforce is enriched by a diverse mix of backgrounds, cultures, and perspectives, contributing to our strength as a leading law firm.

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