Guest Services Specialist

vor 2 Wochen


Frankfurt am Main, Hessen, Deutschland Romantik Hotels & Restaurants AG Vollzeit

Are you passionate about delivering exceptional guest experiences? Do you thrive in a dynamic environment where teamwork and creativity are valued?

Romantik Hotels & Restaurants AG is seeking a dedicated Guest Services Specialist to join our team. As the primary point of contact for our hotel and restaurant guests, you will play a vital role in ensuring their comfort and satisfaction.

Your Responsibilities:

  • Manage room and restaurant reservations with efficiency and accuracy.
  • Warmly greet and check-in hotel guests, providing personalized assistance and guidance throughout their stay.
  • Ensure smooth check-out procedures and accurate billing.
  • Provide prompt and helpful support to guests via phone and email inquiries.
  • Contribute to maintaining our online presence by updating digital knowledge databases.
  • Collaborate on creating engaging menus and promotional materials that enhance the guest experience.

What We Offer:

  • The opportunity to work in a diverse and rewarding environment within a renowned hospitality group.
  • A permanent contract with a 5-day work week.
  • Competitive compensation and overtime pay.
  • A dynamic team environment that fosters collaboration and growth.
  • Flexible vacation planning options.
  • Opportunities for professional development and advancement within the company.


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