Guest Services Specialist
vor 2 Wochen
Are you passionate about delivering exceptional guest experiences? Do you thrive in a dynamic environment where teamwork and creativity are valued?
Romantik Hotels & Restaurants AG is seeking a dedicated Guest Services Specialist to join our team. As the primary point of contact for our hotel and restaurant guests, you will play a vital role in ensuring their comfort and satisfaction.
Your Responsibilities:
- Manage room and restaurant reservations with efficiency and accuracy.
- Warmly greet and check-in hotel guests, providing personalized assistance and guidance throughout their stay.
- Ensure smooth check-out procedures and accurate billing.
- Provide prompt and helpful support to guests via phone and email inquiries.
- Contribute to maintaining our online presence by updating digital knowledge databases.
- Collaborate on creating engaging menus and promotional materials that enhance the guest experience.
What We Offer:
- The opportunity to work in a diverse and rewarding environment within a renowned hospitality group.
- A permanent contract with a 5-day work week.
- Competitive compensation and overtime pay.
- A dynamic team environment that fosters collaboration and growth.
- Flexible vacation planning options.
- Opportunities for professional development and advancement within the company.
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