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Guest Service Center Agent
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Lead Guest Services Specialist
vor 3 Monaten
Latham & Watkins is a premier global law firm, consistently recognized among the top firms worldwide. Our success is driven by our dedication to recruit and nurture the most talented individuals, forming a team that delivers exceptional quality and service to our clients. We uphold core values of respect, innovation, and collaboration.
Position OverviewThe Senior Guest Services Agent plays a vital role within Latham's Workplace Experience ("WE") team. This position is essential for the realization and management of daily virtual and in-office operations at the Firm. Utilizing a customer interaction system, the Senior Guest Services Agent will provide outstanding customer service and support to clients, attorneys, paralegals, and staff.
This role may offer a flexible working schedule, allowing for a hybrid and in-office presence. The typical working hours are from 8:00 am to 5:00 pm, Tuesday to Friday, and 7:00 am to 4:00 pm on Saturdays, with occasional requirements for flexible hours.
Key Responsibilities- Designing and curating workplace experiences that ensure both internal and external clients feel valued and part of the community.
- Delivering high-touch customer service to all visitors and guests.
- Fostering a collaborative team environment where all Agents share responsibility for departmental tasks.
- Facilitating cross-departmental collaboration to direct inquiries to the appropriate resources.
- Acting as a liaison for the WE staff in local offices to manage various requests and provide information for a seamless customer experience.
- Offering reservation and visitor management support across all offices, alongside a proactive outreach program to enhance customer satisfaction.
We seek candidates who:
- Exhibit strong communication skills, both written and verbal, in German and English.
- Demonstrate exceptional customer service skills, with a commitment to exceeding expectations.
- Possess the ability to assess situations and take initiative without needing direction.
Ideal candidates will have:
- Relevant experience in workplace settings, reception, technology, hospitality, or inbound customer service.
- Administrative experience and familiarity with professional services organizations.
- A working knowledge of health and safety standards and regulations.
Successful candidates will receive an excellent career opportunity in a welcoming environment, along with a competitive total compensation package that includes bonuses for individual and firm performance. Eligible employees can take part in Latham's comprehensive benefits program, which features:
- Pension plan
- Travel and meals allowance
- Disability insurance, personal accident insurance, and life assurance
- Professional development programs
- Wellness initiatives (e.g., membership to HeadSpace, access to mental health services, well-being events)
- Sports courses and training
- And more
Additionally, we promote a range of diversity programs, including Global Affinity Groups, which provide a firmwide platform for sharing experiences and advice, fostering a supportive network with shared interests to enhance life at the firm.
Commitment to DiversityLatham & Watkins is dedicated to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a rich tapestry of talent to create one of the world's leading law firms, advancing these commitments through our Global Citizenship department. Our diverse workforce comprises individuals from various races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages, which enriches our firm.
