Customer Support Team Lead

Vor 6 Tagen


Berlin, Berlin, Deutschland KoRo Handels GmbH Vollzeit
About the Role

We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at KoRo Handels GmbH. As a key member of our customer care team, you will be responsible for ensuring that our customers receive exceptional support and service.

Key Responsibilities
  • Manage and resolve customer complaints and issues in a timely and professional manner
  • Develop and implement effective customer support strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement
  • Provide training and guidance to customer support team members to ensure they have the necessary skills and knowledge to provide excellent customer service
  • Monitor and analyze customer feedback and sentiment to identify trends and areas for improvement
Requirements
  • Proven experience in customer support or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
  • Strong analytical and problem-solving skills
  • Fluency in German (C1) and English (B2)
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A modern and well-equipped office in Berlin
  • Flexible working hours and home office options


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