Support Team Leader
vor 4 Wochen
About KNIME AG
KNIME AG is a rapidly expanding international software enterprise dedicated to empowering organizations and individuals in their data analytics journey. We specialize in innovative solutions that integrate advanced data science and AI/ML techniques.
Position Overview
We are currently seeking a Support Team Leader to oversee our global customer support operations. This role is pivotal in ensuring that our support team, which operates across various regions, maintains high standards of service while adapting to our growing customer base.
- Manage and coordinate the worldwide customer support team, ensuring efficient handling of all support inquiries.
- Enhance and refine support processes to improve service delivery and customer satisfaction.
- Collaborate closely with the Customer Care team to uphold quality standards in support.
- Provide regular feedback to engineering and product teams based on customer interactions and support experiences.
You possess a strong passion for customer service and have a proven track record in managing enterprise-level support teams. Your organizational skills enable you to effectively oversee support requests, while your technical expertise allows you to assist with complex issues when necessary.
Staying current with emerging technologies is essential, and familiarity with tools such as Kubernetes is highly desirable. Experience with ticketing systems is also required, along with excellent proficiency in English, both written and verbal.
Preferred QualificationsKnowledge in any of the following areas is advantageous:
- LDAP
- Active Directory
- OIDC
- SAML
- Docker
- Kubernetes
- HDFS
- Hadoop
- Cloud infrastructures (AWS, Azure, Google)
Conclusion
At KNIME AG, we are committed to creating an environment where innovation thrives, and our team members can grow alongside the company. Join us in our mission to revolutionize data analytics and support our diverse clientele across the globe.
-
Support Team Leader
vor 4 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout KNIME AGKNIME is a rapidly expanding international enterprise software firm. We specialize in developing cutting-edge software solutions that empower individuals and organizations to effectively analyze their data through an intuitive, visual approach. Our offerings integrate advanced data science and AI/ML techniques, catering to a diverse...
-
Support Team Leader
vor 4 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout KNIME AGKNIME AG is a rapidly expanding international enterprise software organization. We specialize in developing innovative solutions that empower individuals and organizations to interpret their data through a user-friendly, visual approach to data analytics, complemented by integrations with cutting-edge data science and AI/ML...
-
Enterprise Support Team Lead
Vor 5 Tagen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking an experienced Team Lead to oversee our worldwide customer support team, providing support to customers across various regions. The ideal candidate will have a passion for customer support and experience in managing a professional support team.Key ResponsibilitiesLead and manage a team of support professionals to ensure timely...
-
Enterprise Support Team Lead
Vor 6 Tagen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking an experienced Team Lead to oversee our worldwide customer support team, providing support to customers across various regions. The ideal candidate will have a passion for customer support and experience in managing a professional support team.Key ResponsibilitiesLead and manage a team of support professionals to ensure timely...
-
Customer Support Team Lead
vor 1 Woche
Berlin, Berlin, Deutschland SAP VollzeitAbout the RoleThis is a unique opportunity to lead a high-performing customer support team at SAP, a global leader in enterprise software solutions. As a Customer Support Manager, you will be responsible for guiding and developing a team of customer support professionals to deliver exceptional service to our customers.Key ResponsibilitiesLead a team of...
-
Customer Support Team Lead
Vor 6 Tagen
Berlin, Berlin, Deutschland SAP VollzeitAbout the RoleThis is a unique opportunity to lead a high-performing customer support team at SAP, a global leader in enterprise software solutions. As a Customer Support Manager, you will be responsible for guiding and developing a team of customer support professionals to deliver exceptional service to our customers.Key ResponsibilitiesLead a team of...
-
Enterprise Support Team Lead
Vor 3 Tagen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking an experienced Team Lead to oversee our worldwide customer support team, providing support to customers across various regions. The ideal candidate will have a passion for customer support, experience in enterprise support, and the ability to organize and structure a professional support team.Key ResponsibilitiesOversee all...
-
Enterprise Support Team Lead
Vor 3 Tagen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking an experienced Team Lead to oversee our worldwide customer support team, providing support to customers across various regions. The ideal candidate will have a passion for customer support, experience in enterprise support, and the ability to organize and structure a professional support team.Key ResponsibilitiesOversee all...
-
Support Team Leader
vor 4 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout KNIME AGKNIME AG is a rapidly expanding international enterprise software company dedicated to developing innovative solutions that empower individuals and organizations to effectively analyze their data. Our approach combines intuitive visual analytics with cutting-edge data science and AI/ML techniques.Position OverviewWe are seeking a Support Team...
-
Enterprise Support Team Lead
vor 5 Stunden
Berlin, Berlin, Deutschland KNIME AG Vollzeit{"h3": "About the Role", "p": "As a Team Lead Enterprise Support at KNIME AG, you will be responsible for overseeing our worldwide customer support team, providing support to customers across 60 countries. Your experience will help us scale our customer support processes, ensuring high-quality support while growing our customer base. You will work closely...
-
Enterprise Support Team Lead
vor 5 Stunden
Berlin, Berlin, Deutschland KNIME AG Vollzeit{"h3": "About the Role", "p": "As a Team Lead Enterprise Support at KNIME AG, you will be responsible for overseeing our worldwide customer support team, providing support to customers across 60 countries. Your experience will help us scale our customer support processes, ensuring high-quality support while growing our customer base. You will work closely...
-
IT Support Team Leader
vor 4 Wochen
Berlin, Berlin, Deutschland DNS:NET Internet Service GmbH VollzeitIT Support Team Leader (m/f/d)As the leader of our IT Support team, you will:Guide the IT Support team with your extensive technical knowledge and leadership skills.Oversee the prompt and efficient resolution of all IT support inquiries.Manage task prioritization and assist team members in addressing intricate IT challenges.Ensure adherence to IT security...
-
Engineering Team Lead
Vor 2 Tagen
Berlin, Berlin, Deutschland Wolt VollzeitAbout the RoleWe are seeking an experienced Engineering Team Lead to join our Support Funnel team at Wolt. As a key member of our product organization, you will be responsible for leading a team of software engineers and collaborating with cross-functional teams to design and develop a self-service support platform.Key ResponsibilitiesLead a team of software...
-
Engineering Team Lead
Vor 2 Tagen
Berlin, Berlin, Deutschland Wolt VollzeitAbout the RoleWe are seeking an experienced Engineering Team Lead to join our Support Funnel team at Wolt. As a key member of our product organization, you will be responsible for leading a team of software engineers and collaborating with cross-functional teams to design and develop a self-service support platform.Key ResponsibilitiesLead a team of software...
-
Team Lead Support Specialist
vor 1 Woche
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking a highly skilled and experienced Team Lead Support to join our team at KNIME AG. As a key member of our customer support team, you will be responsible for overseeing the support operations and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of support specialists to provide...
-
Customer Support Team Lead
Vor 6 Tagen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at KoRo Handels GmbH. As a key member of our customer care team, you will be responsible for ensuring that our customers receive exceptional support and service.Key ResponsibilitiesManage and resolve customer complaints and issues in a timely and...
-
Customer Support Team Lead
Vor 6 Tagen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at KoRo Handels GmbH. As a key member of our customer care team, you will be responsible for ensuring that our customers receive exceptional support and service.Key ResponsibilitiesManage and resolve customer complaints and issues in a timely and...
-
Customer Support Team Lead
Vor 6 Tagen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at KoRo Handels GmbH. As a key member of our customer care team, you will be responsible for ensuring that our customers receive exceptional support and service.Key ResponsibilitiesManage and resolve customer complaints and issues in a timely and...
-
Customer Support Team Lead
Vor 6 Tagen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at KoRo Handels GmbH. As a key member of our customer care team, you will be responsible for ensuring that our customers receive exceptional support and service.Key ResponsibilitiesManage and resolve customer complaints and issues in a timely and...
-
Team Leader for Support Services
vor 4 Wochen
Berlin, Berlin, Deutschland Sinneswandel gGmbH VollzeitJob Overview: Team Leader for Residential Support ServicesA dedicated organization focused on providing care for deaf and hearing-impaired individuals is in search of a committed Team Leader for our residential facilities.Key ResponsibilitiesSupport deaf residents in their daily activities, household management, and leisure pursuits.Facilitate both...
