Enterprise Support Team Lead

Vor 5 Tagen


Berlin, Berlin, Deutschland KNIME AG Vollzeit
About the Role

We are seeking an experienced Team Lead to oversee our worldwide customer support team, providing support to customers across various regions. The ideal candidate will have a passion for customer support and experience in managing a professional support team.

Key Responsibilities
  • Lead and manage a team of support professionals to ensure timely and effective resolution of customer issues.
  • Develop and implement support processes to improve customer satisfaction and reduce support requests.
  • Collaborate with the Customer Care team to ensure high-quality support and scalability.
  • Provide regular feedback to the engineering and product teams on support experience and customer needs.
  • Stay up-to-date with new technologies and industry trends to drive innovation and improvement in support processes.
About KNIME

KNIME is a fast-growing international Enterprise Software company that builds innovative software to help individuals and organizations make sense of their data. Our products, including the KNIME Analytics Platform and KNIME Business Hub, offer a visual approach to data analytics and integrations to advanced data science and AI/ML techniques.

Requirements
  • Experience in managing a support team and developing support processes.
  • Strong technical knowledge and ability to jump on tickets as needed.
  • Excellent English skills, both written and verbal.
  • Knowledge of industry-specific technologies, such as Kubernetes, LDAP, Active Directory, OIDC, SAML, Docker, HDFS, Hadoop, and cloud infrastructures (AWS, Azure, Google).
What We Offer

As a Team Lead at KNIME, you will have the opportunity to work with industry leaders, drive innovation, and make a meaningful impact on customer satisfaction. We offer a dynamic and collaborative work environment, with opportunities for growth and professional development.



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