Aktuelle Jobs im Zusammenhang mit **Customer Support Team Lead** - Berlin, Berlin - Assent
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Customer Support Team Lead
vor 2 Monaten
Berlin, Berlin, Deutschland SAP VollzeitAbout the RoleThis is a unique opportunity to lead a high-performing customer support team at SAP, a global leader in enterprise software solutions. As a Customer Support Manager, you will be responsible for guiding and developing a team of customer support professionals to deliver exceptional service to our customers.Key ResponsibilitiesLead a team of...
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Customer Support Team Lead
vor 2 Monaten
Berlin, Berlin, Deutschland SAP VollzeitAbout the RoleThis is a unique opportunity to lead a high-performing customer support team at SAP, a global leader in enterprise software solutions. As a Customer Support Manager, you will be responsible for guiding and developing a team of customer support professionals to deliver exceptional service to our customers.Key ResponsibilitiesLead a team of...
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Support Team Lead
vor 1 Woche
Berlin, Berlin, Deutschland Wolt VollzeitAre you a seasoned Support professional looking to take on a leadership role? We're seeking a Support Team Lead to join our team in Germany.As a Support Team Lead, you will be responsible for leading our Support team during shifts, ensuring efficient operation and a great customer experience. You will also be responsible for solving issues the team needs...
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Enterprise Support Team Lead
vor 3 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitJob Title: Team Lead, Enterprise SupportKNIME is a rapidly growing international Enterprise Software company, and we're seeking a skilled Team Lead, Enterprise Support to join our team in Berlin or Konstanz.About the RoleWe're looking for a seasoned professional with a passion for customer support and a proven track record of driving team success. As a Team...
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Enterprise Support Team Lead
vor 3 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitJob Title: Team Lead, Enterprise SupportKNIME is a rapidly growing international Enterprise Software company, and we're seeking a skilled Team Lead, Enterprise Support to join our team in Berlin or Konstanz.About the RoleWe're looking for a seasoned professional with a passion for customer support and a proven track record of driving team success. As a Team...
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Customer Support Team Lead
vor 3 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitYour RoleWe are seeking a highly skilled and empathetic Customer Support Manager to join our dynamic team at KoRo Handels GmbH. As a key member of our customer care team, you will be responsible for ensuring that our customers receive exceptional support and service.Your ResponsibilitiesProvide timely and effective support to customers via our ticket system...
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Customer Support Team Lead
vor 3 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitYour RoleWe are seeking a highly skilled and empathetic Customer Support Manager to join our dynamic team at KoRo Handels GmbH. As a key member of our customer care team, you will be responsible for ensuring that our customers receive exceptional support and service.Your ResponsibilitiesProvide timely and effective support to customers via our ticket system...
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Enterprise Support Team Lead
vor 3 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitJob Title: Team Lead, Enterprise SupportWe are seeking a highly skilled and experienced Team Lead to join our Enterprise Support team at KNIME AG. As a Team Lead, you will be responsible for leading a team of support engineers and ensuring that our customers receive exceptional support and service.About the RoleThe ideal candidate will have a strong...
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Enterprise Support Team Lead
vor 3 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitJob Title: Team Lead, Enterprise SupportWe are seeking a highly skilled and experienced Team Lead to join our Enterprise Support team at KNIME AG. As a Team Lead, you will be responsible for leading a team of support engineers and ensuring that our customers receive exceptional support and service.About the RoleThe ideal candidate will have a strong...
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Support Team Lead
vor 3 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAre you a seasoned customer service professional looking to take on a leadership role? Do you have a passion for delivering exceptional service and inspiring your team to do the same? We're seeking a Support Shift Lead to join our team at Wolt, where you'll play a key role in leading our support team and driving customer satisfaction.Key...
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Support Team Lead
vor 3 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAre you a seasoned customer service professional looking to take on a leadership role? Do you have a passion for delivering exceptional service and inspiring your team to do the same? We're seeking a Support Shift Lead to join our team at Wolt, where you'll play a key role in leading our support team and driving customer satisfaction.Key...
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Enterprise Support Team Lead
vor 3 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking a highly skilled and experienced Team Lead to join our Enterprise Support team at KNIME AG. As a Team Lead, you will be responsible for leading a team of support engineers and ensuring that our customers receive exceptional support and service.As a key member of our support team, you will be responsible for managing and resolving...
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Enterprise Support Team Lead
vor 3 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking a highly skilled and experienced Team Lead to join our Enterprise Support team at KNIME AG. As a Team Lead, you will be responsible for leading a team of support engineers and ensuring that our customers receive exceptional support and service.As a key member of our support team, you will be responsible for managing and resolving...
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Enterprise Support Team Lead
vor 4 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking a highly skilled and experienced Team Lead to join our Enterprise Support team at KNIME AG. As a Team Lead, you will be responsible for leading a team of support engineers and ensuring that our customers receive exceptional support.Key Responsibilities:Lead a team of support engineers to provide timely and effective support to...
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Enterprise Support Team Lead
vor 4 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking a highly skilled and experienced Team Lead to join our Enterprise Support team at KNIME AG. As a Team Lead, you will be responsible for leading a team of support engineers and ensuring that our customers receive exceptional support.Key Responsibilities:Lead a team of support engineers to provide timely and effective support to...
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Cloud Support Team Lead
vor 2 Wochen
Berlin, Berlin, Deutschland IONOS SE VollzeitJob DescriptionAs a Cloud Support Team Lead at IONOS, you will be part of a dynamic team that provides technical support to our international business customers. Your primary responsibility will be to ensure the quality of our technical support services, which includes incident management, service requests, and customer support. You will work closely with...
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Enterprise Support Team Lead
vor 4 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking a highly skilled and experienced Team Lead Enterprise Support to join our team at KNIME in Berlin or Konstanz.As a Team Lead Enterprise Support, you will be responsible for overseeing our worldwide customer support team, which currently provides support out of Austin, Texas, Hungary, and Germany.Our support team covers all...
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Enterprise Support Team Lead
vor 4 Wochen
Berlin, Berlin, Deutschland KNIME AG VollzeitAbout the RoleWe are seeking a highly skilled and experienced Team Lead Enterprise Support to join our team at KNIME in Berlin or Konstanz.As a Team Lead Enterprise Support, you will be responsible for overseeing our worldwide customer support team, which currently provides support out of Austin, Texas, Hungary, and Germany.Our support team covers all...
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Customer Care Team Lead
vor 3 Wochen
Berlin, Berlin, Deutschland sonnen VollzeitJoin our team at sonnen and be part of the energy revolution!We are looking for a highly motivated and experienced Customer Care Team Lead to join our team in Wildpoldsried, Germany. As a key member of our Customer Care team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive the highest...
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Customer Care Team Lead
vor 3 Wochen
Berlin, Berlin, Deutschland sonnen VollzeitJoin our team at sonnen and be part of the energy revolution!We are looking for a highly motivated and experienced Customer Care Team Lead to join our team in Wildpoldsried, Germany. As a key member of our Customer Care team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive the highest...
**Customer Support Team Lead**
vor 2 Monaten
Job Summary
We are seeking a highly skilled and experienced professional to lead our Customer Support team. As a key member of our Global Service department, you will be responsible for ensuring a best-in-class experience for our suppliers.
Key Responsibilities
- Team Management
- Manage the day-to-day operations of the team, including tracking and reporting on key business KPIs, analyzing trends, and providing actionable insights.
- Plan and manage team capacity, prioritize tasks, and allocate resources efficiently.
- Provide effective performance management through feedback, employee recognition, rewards, and progression plans for top talent.
- Encourage innovation and improve the efficiency of business processes and procedures to enhance quality, efficiency, and productivity.
- Supplier Engagement
- Act as an escalation point for supplier/client issues, conducting in-depth investigations as necessary.
- Recruit, mentor, and develop a high-performing team that promotes a world-class supplier experience.
- Promote and maintain a diverse, inclusive, productive, and service-oriented work culture within the Supplier Support team.
- Collaboration and Communication
- Actively engage with all teams within Professional Services to address any cross-team training gaps or provide further knowledge of Supplier Support processes.
- Facilitate the assessment of team's knowledge, skill, and ability for accomplishing tasks and projects.
- Provide and facilitate training to the team/new members of the team, wherever there are training gaps.
- Regulatory Compliance
- Keep up with regulatory updates to best support our clients' suppliers.
- Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.
Requirements
- Strong written and verbal communication skills in English and German, with the ability to communicate clearly, concisely, and diplomatically.
- Experience managing remote teams and working with international stakeholders is highly valued.
- 4+ years related management experience in a related role.
- Proven ability to mentor and develop team members, with a focus on knowledge transfer and skill development.
- Passionate interest in supporting the development of others, and the ability to provide feedback and guidance.
What We Offer
- A competitive base salary and corporate bonus program.
- A comprehensive benefits package, including vacation time, life leave days, and more.
- Flexible work options, volunteer days, and opportunities to get involved in corporate giving initiatives.
- Professional development days and opportunities for lifelong learning.
