Customer Service Representative
Vor 7 Tagen
About apoDirect GmbH
apoDirect GmbH is a dynamic and innovative company that is shaping the future of banking. As a subsidiary of the Deutsche Apotheker- und Ärztebank, we are committed to providing exceptional customer service and creating a modern and flexible customer experience.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Service Banking department. As a key member of our team, you will be responsible for providing excellent service, support, and guidance to our customers through various channels, including phone, email, chat, and video calls.
Key Responsibilities
- Respond to customer inquiries and provide assistance over the phone and through digital channels.
- Process customer requests independently, with the support of a team when needed.
- Advise customers on our banking services and products during phone calls.
- Contribute to high customer satisfaction through your work.
- Have the opportunity to work from our modern offices or remotely from home several times a week.
Requirements
- You enjoy working in a team and delighting customers over the phone.
- Whether you're a career starter, career changer, student, or curious individual, you're welcome at apoDirect – what's important is that you bring motivation and enthusiasm for customer contact, and a willingness to learn.
- You prefer working on a computer and feel comfortable on the phone.
- While experience in the banking industry is beneficial, you'll have the opportunity to learn everything you need to know during our comprehensive onboarding process.
What We Offer
- A permanent position in a growing company.
- Modern, spacious, and well-equipped office space near Düsseldorf Airport.
- Mobile work with a laptop.
- Free specialty coffee, fresh fruit, tea, and water.
- Parking spaces in our underground garage.
- Jubilee bonuses.
- Other small perks and amenities in the workplace, such as our gift baskets at Christmas.
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