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Customer Service Representative

vor 2 Monaten


Düsseldorf, Nordrhein-Westfalen, Deutschland Techem Vollzeit

Job Summary:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Techem. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide personalized and professional customer service to clients via phone, email, and in-person meetings.
  • Act as a liaison between clients and internal teams to resolve customer inquiries and issues.
  • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Stay up-to-date on industry trends and best practices to provide expert advice to clients.
  • Meet or exceed customer satisfaction targets and key performance indicators.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Minimum 2 years of experience in customer-facing role, preferably in a sales or account management capacity.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in Microsoft Office and CRM software.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Why Join Techem:

  • Be part of a leading company in the digitalization of the energy transition in buildings.
  • Contribute to shaping the future of the energy economy.
  • Enjoy a dynamic and innovative work environment.
  • Collaborate with a talented and diverse team.